Emergency Dispatch Specialist - Night Shift

Ultipro; Hudson, Northern (FL, KY); Hybrid; USD 35,000 - 42,000; Full time

Job summary

Ultipro in Hudson, FL is seeking a dedicated Emergency Dispatcher to answer non-emergency and emergency calls, coordinating rapid responses from citizens, medical facilities and staff.

You will operate CAD and radio equipment, enter call records, provide pre-arrival medical instructions, and dispatch appropriate units while following established protocols.

The role demands calmness under pressure, strong communication, multitasking, and teamwork; night shifts and overtime may be required.

Qualifications

• High school diploma or equivalent required.
• Experience with multi-line telephone and computer-based customer service.
• Proficiency with computers.

Responsibilities

• Answer non-emergency and emergency calls; screen and initiate appropriate action.
• Provide pre-arrival medical instructions via telephone.
• Operate CAD and radio equipment; dispatch appropriate units and document transmissions.

Skills

Radio communications

Calm under pressure

Multitasking

Team player

Communication skills

CAD software

Medical terminology

Decision making

Education

High school diploma

Equivalent diploma

Tools

CAD

Job description

Ultipro in Hudson, FL is seeking a dedicated Emergency Dispatcher to answer non-emergency and emergency calls, coordinating rapid responses from citizens, medical facilities and staff.

You will operate CAD and radio equipment, enter call records, provide pre-arrival medical instructions, and dispatch appropriate units while following established protocols.

The role demands calmness under pressure, strong communication, multitasking, and teamwork; night shifts and overtime may be required.