Emergency Dispatch Specialist — Fast-Paced Care Coordination

Nwamb; Everett (WA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match (up to 5%)

Paid time off

Uniforms provided

Job summary

Northwest Ambulance is seeking a Dispatcher to act as the central hub coordinating medical transports and field crews. You’ll assess calls, assign priorities, and ensure accurate information flows between crews, healthcare partners, and patients.

The role demands calm under pressure, clear verbal and written communication, and the ability to multitask across multiple incidents. Training includes using CAD, dispatch software, and maintaining logs.

Qualifications

• High school diploma or equivalent.
• Experience with Logis, New World, or other dispatching software preferred.
• Medical Terminology coursework or on-the-job experience.

Responsibilities

• Assess caller information and formulate an action plan.
• Schedule and dispatch medical transports and field crews.
• Evaluate call information to determine units and level of care/response.
• Convey information to field crews in a fast-paced environment.
• Use phones, radios, computers, pagers, and text messaging to transmit information.
• Coordinate with supervisors, crews, customers and other dispatchers to address issues.

Skills

Strong communicator

Quick thinker

Multitasker

Calm under pressure

Education

High school diploma or equivalent

Tools

Logis

New World

Job description

Northwest Ambulance is seeking a Dispatcher to act as the central hub coordinating medical transports and field crews. You’ll assess calls, assign priorities, and ensure accurate information flows between crews, healthcare partners, and patients.

The role demands calm under pressure, clear verbal and written communication, and the ability to multitask across multiple incidents. Training includes using CAD, dispatch software, and maintaining logs.