Dispatcher

Northwest Ambulance Critical Care Transport; Everett (WA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Uniforms provided

Job summary

Northwest Ambulance is seeking a Dispatcher to be the voice behind the response. You will coordinate crews, schedule medical transports, and relay critical information to ambulance teams, partners, and patients.

In this fast-paced role you’ll assess caller information, assign priorities, operate a multi-line phone system, and use dispatch software to keep operations running smoothly. Strong communication and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Experience with Logis, New World, or other dispatching software preferred.
• Medical Terminology coursework or on-the-job experience.

Responsibilities

• Assess caller information and formulate an action plan.
• Schedule and dispatch medical transports and field crews to appropriate locations.
• Evaluate call information to determine units and level of care/response.
• Convey information to field crews in a fast-paced environment.
• Operate a multi-line phone system and dispatch software.
• Maintain accurate call logs and patient information.
• Monitor field crew routes and priorities to coordinate schedules.
• Coordinate with supervisors and healthcare professionals as needed.

Skills

Communication skills

Multitasking

Calm under pressure

Verbal communication

Written communication

Team player

Education

High school diploma

Medical Terminology coursework

Tools

Logis

New World

CAD

GANTT

Job description

Dispatcher | Be the Voice Behind the Response

Ever wondered what it's like to be at the center of the action without being in the ambulance?

At Northwest Ambulance, our Dispatchers are the connection between our crews, healthcare partners, patients, and the communities we serve. They keep information moving, crews coordinated, and transports on track. If you're a strong communicator, quick thinker, excellent multitasker, and someone who can stay calm when things get busy, this could be the role for you!

What You'll Be Doing

• Assessing caller information and formulating an action plan
• Scheduling and dispatching medical transports and field crews to appropriate locations
• Evaluating call information to determine the suitable units and level of care/response
• Effectively conveying information to field crews in a fast-paced environment
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments
• Receiving and documenting relevant information from emergency and non-emergency calls
• Assigning priority to calls based on urgency and importance
• Responding to issues and coordinating with the appropriate department or supervisor for resolution
• Operating and managing a multi-line phone system
• Efficiently operating and managing computer systems, GANTT, and CAD
• Maintaining accurate call logs and patient information
• Familiarity with dispatching procedures and guidelines for field crews
• Awareness of county and state protocols
• Creating daily schedules for field crews
• Monitoring field crew/rig route and status to coordinate and prioritize schedules
• Accepting payments and diligently recording information
• Managing multiple incidents simultaneously
• Assisting other dispatchers as required
• Providing precise information and instructions to callers
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair
• Performing other assigned duties

Requirements

You’ll Thrive Here If You...

• Love a fast-paced environment where no two days are exactly alike
• Can stay calm and organized when multiple things are happening at once
• Are a natural problem-solver who likes figuring out what needs to happen next
• Have strong verbal and written communication skills
• Enjoy working as part of a team
• Have great attention to detail
• Know how to prioritize and manage your time effectively
• Provide outstanding customer service, even during stressful situations
• Are comfortable communicating with everyone from ambulance crews to supervisors and healthcare professionals
• High school diploma or equivalent
• Experience with Logis, New World, or other dispatching software preferred
• Medical Terminology Coursework or on-the-job experience

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times.

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Regular, non-exempt field employees who are scheduled to work on designated holidays are paid a premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off at the rate of 2.3 hours per 40 hours worked to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages

Our wage range is $31.50 - $34.49 per hour. Shifts are either 10 or 12 hours long.

Equal Opportunity Employer

Northwest Ambulance is an Aff Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.