Emergency Dispatch & Service Coordinator

Stone Security; Elmhurst (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life, Short/Long-Term DI

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Employee Referral Bonus

Tuition Reimbursement

Job summary

Stone Security within the BearCom family is seeking a Service Coordinator responsible for meeting customer expectations across quality, timeliness, and clear communication. You will manage emergency and non-emergency calls, schedule resources, and ensure accurate data entry and logs for service projects.

The role requires thorough organization, reliability, and the ability to work under pressure while maintaining professional interaction with customers and internal teams.

Qualifications

• 2 years of proven relevant experience.
• Type 35 wpm, with experience in data entry.
• Knowledge of procedures and guidelines for emergencies.
• Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
• Outstanding organizational and multitasking abilities.
• Must follow company procedures and assist with development and refining procedures as needed.
• Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
• Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
• Must be an active listener with excellent communication skills
• Must possess sound judgement and critical thinking.

Responsibilities

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
• Provide in route and follow up calls to customers as part of customer service.
• Perform administrative and office clerical duties as assigned.

Skills

Effective communication

Organizational skills

Multitasking abilities

Typing 35 wpm

Data entry

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Stone Security within the BearCom family is seeking a Service Coordinator responsible for meeting customer expectations across quality, timeliness, and clear communication. You will manage emergency and non-emergency calls, schedule resources, and ensure accurate data entry and logs for service projects.

The role requires thorough organization, reliability, and the ability to work under pressure while maintaining professional interaction with customers and internal teams.