Service Coordinator – Wireless Radio and Field Support

BearCom; Quincy (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Time Off

401k Matching

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom is a leading distributor of wireless voice, data, and video solutions in North America, with a strong service culture and extensive on-the-job training. The Service Coordinator will act as the primary interface with customers, coordinating emergency and non-emergency calls, scheduling resources, and ensuring timely, quality service.

The role emphasizes clear communication, organization, and reliability, with opportunities for professional growth and certifications supported by BearCom.

Qualifications

• 2 years of proven relevant experience.
• Type 35 wpm, with experience in data entry.
• Knowledge of procedures and guidelines for emergencies.
• Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
• Outstanding organizational and multitasking abilities.
• Must follow company procedures and assist with development and refining procedures as needed.
• Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
• Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
• Must be an active listener with excellent communication skills
• Must possess sound judgement and critical thinking.

Responsibilities

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
• Provide in route and follow up calls to customers as part of customer service.
• Perform administrative and office clerical duties as assigned.

Skills

Data entry

Communication

Multitasking

Active listening

Organization

Problem solving

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

BearCom is a leading distributor of wireless voice, data, and video solutions in North America, with a strong service culture and extensive on-the-job training. The Service Coordinator will act as the primary interface with customers, coordinating emergency and non-emergency calls, scheduling resources, and ensuring timely, quality service.

The role emphasizes clear communication, organization, and reliability, with opportunities for professional growth and certifications supported by BearCom.