Service Coordinator - Wireless & Security Solutions

Bearcom; Elmhurst (IL); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision Insurance

Company-Paid Life Insurance

Short/Long-Term Disability Insurance

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Tuition Reimbursement

Employee Referral Bonus

Resumo da oferta

BearCom is a leading wireless communication solutions provider. We seek a Service Coordinator in Elmhurst, IL to manage emergency and routine service requests, coordinate field resources, and maintain meticulous call logs.

Your strong communication and data-entry skills will help ensure timely, high-quality service for customers. Ideal candidates are organized, self-motivated, customer-service oriented and able to work under pressure.

Qualificações

• 2 years of proven relevant experience.
• Type 35 wpm, with data entry experience.
• Knowledge of emergencies procedures and guidelines.
• Proficient in English (oral and written).
• Spanish bilingual is a plus.
• Strong organizational and multitasking abilities.
• Must follow procedures and assist with refinements.
• Computer skills: Excel, Word, Outlook.

Responsabilidades

• Receive emergency and non-emergency calls and record all significant information.
• Address problems by transmitting information or providing a solution.
• Receive and schedule resources for trouble calls and service projects.
• Use radio, phone or computer to send crews to locations.
• Enter data in computer system and maintain logs of calls and activities.
• Provide in-route and follow-up calls to customers as part of service.
• Perform administrative and clerical duties as assigned.

Conhecimentos

Data entry

Typing 35 wpm

English proficiency

Spanish (bilingual)

Customer service

Communication

Organizational skills

Multitasking

Ferramentas

Microsoft Excel

Microsoft Word

Outlook

Descrição da oferta de emprego

BearCom is a leading wireless communication solutions provider. We seek a Service Coordinator in Elmhurst, IL to manage emergency and routine service requests, coordinate field resources, and maintain meticulous call logs.

Your strong communication and data-entry skills will help ensure timely, high-quality service for customers. Ideal candidates are organized, self-motivated, customer-service oriented and able to work under pressure.