Emergency Dispatch Operator – Security & Alerts

SeaWorld Parks & Entertainment LLC; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

SeaWorld Parks & Entertainment is seeking a Security Dispatcher to answer incoming calls for park information, disseminate emergency notifications, and monitor alarm systems across the park. You will coordinate with the Security Management Team to ensure guest services and quality goals are met while maintaining strict confidentiality and professionalism.

The role requires CPR certification, a valid state driver’s license, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least 18 years old.
• Experience in Security and/or Emergency Dispatch environment.
• Valid state driver’s license.
• CPR training/certification required.
• Excellent written and verbal communications skills.
• Able to multi-task and adapt to fast-paced work environment.
• Able to work indoors with or without A/C for entire shift.
• Able to sit for long periods.
• Available to work varying shifts including opening, mid-, and closing shifts; nights, weekends and holidays.
• 1 year administrative or related experience preferred.
• Possession of a valid state driver’s license preferred.

Responsibilities

• Answer incoming phone calls concerning general park information for employees, contractors, and guests.
• Disseminate park and emergency information to appropriate employees.
• Monitor emergency alarm systems park-wide.
• Monitor multiple radio frequencies and disseminate information via radios, voice, pagers, and telephones.
• Assist and respond to priority calls, identify emergencies, and disseminate proper procedures.
• Maintain confidentiality and professionalism at all times.
• Coordinate with Security Management Team to ensure guest services and quality goals are achieved with administrative support.
• Perform other duties as assigned.

Skills

Communication skills

Multi-tasking

Adaptability

CPR certification

Driver's license

Written communication

Verbal communication

Indoor work

Education

High School diploma

Job description

SeaWorld Parks & Entertainment is seeking a Security Dispatcher to answer incoming calls for park information, disseminate emergency notifications, and monitor alarm systems across the park. You will coordinate with the Security Management Team to ensure guest services and quality goals are met while maintaining strict confidentiality and professionalism.

The role requires CPR certification, a valid state driver’s license, and the ability to multi-task in a fast-paced environment.