Ambassador: Emergency Dispatch & Security

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets & 

Park discounts on food, merchandise, &

Scholarship opportunities

Exclusive employee events and giveaway

Job summary

SeaWorld Parks & Entertainment is seeking Ambassadors to support security communications and emergency dispatch within our Orlando park. The role involves answering inquiries from guests and employees, disseminating critical information, and coordinating with the Security Management Team to ensure guest safety and smooth operations.

Candidates should have a high school diploma, be 18+, possess or be able to obtain CPR certification, and demonstrate strong written and verbal communication skills

Qualifications

• High school diploma or equivalent required.
• At least 18 years old.
• Experience in Security and/or Emergency Dispatch environment preferred.
• Valid state driver’s license preferred.
• CPR training/certification or ability to complete training.

Responsibilities

• Answer incoming phone calls concerning general park information, regarding employees, contractors & guests.
• Disseminate park & emergency information to appropriate employees.
• Monitor emergency alarm systems park-wide.
• Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones.
• Assist and respond to priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures.
• Maintain confidentiality and professionalism at all times.
• Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support.
• Perform other duties as assigned.

Skills

Public safety

Emergency dispatch

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

SeaWorld Parks & Entertainment is seeking Ambassadors to support security communications and emergency dispatch within our Orlando park. The role involves answering inquiries from guests and employees, disseminating critical information, and coordinating with the Security Management Team to ensure guest safety and smooth operations.

Candidates should have a high school diploma, be 18+, possess or be able to obtain CPR certification, and demonstrate strong written and verbal communication skills