Emergency Dispatch Operator — Calm Under Pressure & Tech-Savvy

FailSafe Communications; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Baylor Scott & White Health is seeking a Dispatcher to handle emergency and non-emergency calls, prioritizing, dispatching, and coordinating with Police and Security Officers. This role requires strong verbal and typing skills and the ability to stay calm under pressure.

You will monitor alarms, CCTV, and access control systems, and respond to critical incidents in the Dallas area to maintain campus safety. A Telecommunicator Operator (TCO) certification is required within 1 year of hire.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent.
• EXPERIENCE - Less than 1 Year of Experience.
• CERTIFICATION/LICENSE/REGISTRATION - Telecommunicator Operator (TCO) certification required within 1 year of hire.

Responsibilities

• Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
• Monitors and processes calls from multiple lines, intercom lines, and alarms.
• Monitors law enforcement communications, severe weather, and critical incidents in the Dallas/Fort Worth area.
• Monitors alarms, access control, and CCTV; remains calm during life and death incidents.

Skills

Verbal skills

Typing skills

Organizational skills

Education

High School Diploma/GED

Job description

Baylor Scott & White Health is seeking a Dispatcher to handle emergency and non-emergency calls, prioritizing, dispatching, and coordinating with Police and Security Officers. This role requires strong verbal and typing skills and the ability to stay calm under pressure.

You will monitor alarms, CCTV, and access control systems, and respond to critical incidents in the Dallas area to maintain campus safety. A Telecommunicator Operator (TCO) certification is required within 1 year of hire.