Police Dispatcher

FailSafe Communications; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Baylor Scott & White Health is seeking a Dispatcher to handle emergency and non-emergency calls, prioritizing, dispatching, and coordinating with Police and Security Officers. This role requires strong verbal and typing skills and the ability to stay calm under pressure.

You will monitor alarms, CCTV, and access control systems, and respond to critical incidents in the Dallas area to maintain campus safety. A Telecommunicator Operator (TCO) certification is required within 1 year of hire.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent.
• EXPERIENCE - Less than 1 Year of Experience.
• CERTIFICATION/LICENSE/REGISTRATION - Telecommunicator Operator (TCO) certification required within 1 year of hire.

Responsibilities

• Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
• Monitors and processes calls from multiple lines, intercom lines, and alarms.
• Monitors law enforcement communications, severe weather, and critical incidents in the Dallas/Fort Worth area.
• Monitors alarms, access control, and CCTV; remains calm during life and death incidents.

Skills

Verbal skills

Typing skills

Organizational skills

Education

High School Diploma/GED

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Dispatcher shows critical and organizational skills to handle emergency and non-emergency calls. Utilizes effective verbal and typing skills to maintain operations and respond to Police and security situations. Exhibits technological proficiency to use complex telecommunications, alarms, and computer systems.

Essential Functions of the Role

• Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
• Monitors and processes calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
• Monitors law enforcement computer communications, severe weather, and critical incidents in Dallas/Fort Worth area that may impact campus safety.
• Monitors complex system of alarms, computerized access control, and CCTV.
• Must remain calm and focused during life and death incidents. This ensures Police, Security, and Medical response is appropriate and complete.

Key Success Factors

• Telecommunicators License (TCO)

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience
• CERTIFICATION/LICENSE/REGISTRATION - Cert Telecommunicator Oper (TCO): Cert Telecommunicator Oper required within 1 year of hire.