Police Dispatcher - Dallas

FailSafe Communications; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 78,000; Full time

Benefits offered by this job

Eligibility on day 1 for all benefits

401(k) match

Debt-free tuition assistance

Immediate access to time off benefits

Job summary

Baylor Scott & White Health is seeking a Dispatcher to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. You will coordinate with Police and Security Officers, monitor alarms and CCTV, and maintain composure in high-stress situations to ensure rapid, appropriate responses.

The role requires strong communication, multitasking, and professional discretion, with shift rotations including nights, weekends, and holidays to support round-the-clock safety operations.

Qualifications

• EDUCATION requirement: H.S. Diploma/GED Equivalent.
• EXPERIENCE requirement: Less than 1 year of experience.
• CERTIFICATION: Cert Telecommunicator Oper required within 1 year of hire.
• TOC: Telecommunicator Oper certification must be obtained within 1 year.

Responsibilities

• Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
• Monitors and processes calls from a large number of incoming telephone lines, intercom lines, emergency call boxes, and alarms.
• Monitors law enforcement computer communications, severe weather alerts, and other critical incidents in the Dallas/Fort Worth area that may impact campus safety.
• Oversees a complex system of alarms, computerized access control, and CCTV.
• Must remain calm and focused during high-stress or life-threatening situations to ensure the appropriate response from Police, Security, and Medical personnel.
• Communicates effectively and professionally with all callers, emergency personnel, and internal departments.

Skills

Strong communication

Multitasking

Calm under pressure

Professionalism

Education

HS Diploma/GED Equivalent

Job description

JOB SUMMARY

The Dispatcher displays critical thinking and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication-both verbal and written-to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to operate complex telecommunications, alarm, and computer systems.

ESSENTIAL FUNCTIONS OF THE ROLE

• Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
• Monitors and processes calls from a large number of incoming telephone lines, intercom lines, emergency call boxes, and alarms.
• Monitors law enforcement computer communications, severe weather alerts, and other critical incidents in the Dallas/Fort Worth area that may impact campus safety.
• Oversees a complex system of alarms, computerized access control, and CCTV.
• Must remain calm and focused during high-stress or life‑threatening situations to ensure the appropriate response from Police, Security, and Medical personnel.
• Communicates effectively and professionally with all callers, emergency personnel, and internal departments.

SCHEDULE / SHIFTS

• This position requires the ability to work rotating shifts , including nights, weekends, and holidays .
• Flexibility is essential, as coverage may be needed during emergencies, staff shortages, or special events.
• Dispatch operations run 24/7 to support continuous safety operations.

BACKGROUND CHECK / SCREENING REQUIREMENTS

• **(Per TCOLE requirements)*
• All candidates must successfully pass a comprehensive background check.
• *

KEY SUCCESS FACTORS

• Strong communication and multitasking abilities
• Technological and situational awareness
• Ability to remain composed under pressure
• Commitment to professionalism, discretion, and service-oriented work

About Us

Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no‑cost and low‑cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well‑being is our top priority.

Note: Benefits may vary based on position type and/or level.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience
• CERTIFICATION/LICENSE/REGISTRATION -
• Cert Telecommunicator Oper (TOC): Cert Telecommunicator Oper required within 1 year of hire.