Emergency Dispatch & Impound Coordinator

Troystowing; Detroit (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

401k

Aflac

Life Insurance

Legal Shield

Job summary

A leading towing service located in Detroit is seeking a skilled Dispatcher to manage emergency and non-emergency calls. The role involves quick decision-making and coordinating the response team. Ideal candidates should possess excellent communication skills and the ability to multitask effectively. A supportive, family-oriented work environment is emphasized. Flexibility in scheduling is required, predominantly day shifts with potential afternoon and night duties.

Qualifications

• Previous experience as a Dispatcher or in a similar position.
• Highly organized with the ability to multitask and prioritize.
• Ability to work well under pressure.

Responsibilities

• Receive inbound emergency and non-emergency calls.
• Collect and document information from callers.
• Prioritize calls according to the level of urgency.
• Direct response units to appropriate location.

Skills

Excellent typing and data entry skills

Strong verbal and written communication skills

Ability to multi-task and prioritize

Understanding of emergency response procedures

Education

High school diploma/GED

Job description

A leading towing service located in Detroit is seeking a skilled Dispatcher to manage emergency and non-emergency calls. The role involves quick decision-making and coordinating the response team. Ideal candidates should possess excellent communication skills and the ability to multitask effectively. A supportive, family-oriented work environment is emphasized. Flexibility in scheduling is required, predominantly day shifts with potential afternoon and night duties.