Emergency Dispatch & Communications Specialist

sluhn; Allentown (Lehigh County); On-site; USD 57,859,000 - 74,390,000; Full time

Job summary

St. Luke's Health System is seeking an Emergency Communications Operator responsible for receiving, prioritizing, and dispatching calls for emergency and non-emergency services. The role requires interrogating callers for pertinent details, entering data into the CAD system, and ensuring timely relay of information to responding units.

The operator also handles transport requests and pre-approvals. Key duties include directing SLETS staff, scheduling transport crews, relaying assignments via

Qualifications

• High School diploma or equivalent required.
• Emergency Medical Dispatch certification (Preferred).
• Experience in computer operations and data entry.

Responsibilities

• Provide telecommunications grounded in excellent customer service for external and internal customers.
• Schedule and dispatch patient transport crews, equipment, or services to locations per requests using radios or telephones.
• Relay dispatch assignments and information to/from patient transport crews and supervisory staff.
• Prepare daily work/run schedules and monitor personnel/equipment locations to coordinate service and schedules.
• Enter and modify information into local, state and national computer databases and CAD system.

Skills

Customer service

Data entry

Radio communication

Education

High School diploma or equivalent

Emergency Medical Dispatch certification (Preferred)

NIMS 100/200/700/800 online training

Job description

St. Luke's Health System is seeking an Emergency Communications Operator responsible for receiving, prioritizing, and dispatching calls for emergency and non-emergency services. The role requires interrogating callers for pertinent details, entering data into the CAD system, and ensuring timely relay of information to responding units.

The operator also handles transport requests and pre-approvals. Key duties include directing SLETS staff, scheduling transport crews, relaying assignments via