Emergency Dispatch Analyst I — Public Safety (24/7)

City of Dallas; Dallas (TX); Vor Ort; USD 34.000 - 40.000; Vollzeit

Zusammenfassung

The City of Dallas is hiring a Police Dispatch Analyst I to support the Dallas Police Department by delivering precise information through the Computer Aided Dispatch system to responding officers. You will work under supervision analyzing calls, dispatching resources, and ensuring timely updates to field units.

Qualified candidates have a high school diploma or GED, at least two years in a high-demand dispatch environment, and the ability to obtain required certifications and licenses during

Qualifikationen

• High school diploma or GED required.
• Two years of work experience in a heavy traffic high demand customer interface call environment with at least two years in general dispatch or a public safety / emergency communication dispatch field.
• Must obtain NCIC/TCIC/CJIS certification during the probationary period and renew the certification every year.
• Must obtain a Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) during probationary period.
• Must obtain Emergency Police Dispatch Certificate.
• Must obtain Expediter/Service Desk Personnel License.
• Must be a United States citizen.
• Availability to work varying shifts including nights, weekends, holidays, and overtime.
• Must pass an intensive background investigation and drug test.
• No Felony or Class A Misdemeanor convictions or a current Felony, Class A or Class B Misdemeanor deferred adjudication.
• No Class B Misdemeanor convictions within the last ten (10) years.
• No family violence convictions.

Aufgaben

• Determines the significance of the call and assigns the appropriate level of police resources.
• Collaborates with department supervisors to monitor and control the response of the police officers.
• Operates a Computer Aided Dispatch System (CADS) and other computer terminals.
• Monitors the location and the status of all police officers on patrol at all times.
• Analyzes all data received and assigns, broadcasts and monitors all police calls, according to the nature of the emergency and in accordance with the departmental policy.
• Maintains constant status of field units and updates dispatch information utilizing various emergency communications technologies.
• Notifies and receives police related information from other police divisions or agencies to ensure information is shared and disseminated promptly.
• Informs field officers of major incidents, hazardous situations or locations where such information will be beneficial to the safety of citizens and first responders.
• Handles and operates various emergency communications hardware, software, computer terminals, emergency communications technologies and radio console equipment to efficiently dispatch police officers throughout shift.
• Engages with all police personnel at all times to ensure prompt processing of requests and police information and provides real time incident updates on dispatch information to first responders.
• Utilizes local, state and national law enforcement databases to provide immediate and updated critical information to first responders.
• Analyzes the response plans for each incident dispatched to set up quadrants, coordinates with patrol and field units such as K-9, Air1 and SWAT, and provides an overview analysis of resources needed at the scene.
• Supports the field troops as needed. Interprets information to ensure the Police Dispatcher Analyst’s mission of keeping citizens and officers safe.
• Remains calm in a high stress environment. Reads, navigates, and interprets various mapping applications.
• Report to work during inclement weather and/or when additional coverage is required in the emergency unit’s 24x7x365 operations.
• Performs other work as needed or assigned.

Kenntnisse

Communication

Stress management

Multitasking

Analytical skills

Active listening

Time management

Geographic knowledge

Teamwork

Decision making

Calm under pressure

Ausbildung

High school diploma or GED

Tools

Computer Aided Dispatch System (CADS)

Jobbeschreibung

The City of Dallas is hiring a Police Dispatch Analyst I to support the Dallas Police Department by delivering precise information through the Computer Aided Dispatch system to responding officers. You will work under supervision analyzing calls, dispatching resources, and ensuring timely updates to field units.

Qualified candidates have a high school diploma or GED, at least two years in a high-demand dispatch environment, and the ability to obtain required certifications and licenses during