Emergency Dept Patient Access Rep

MaineHealth; Biddeford (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Shift differentials

Job summary

MaineHealth in Biddeford, ME is seeking an Emergency Dept Patient Access Representative to join our on-site team. You will be the first contact for patients and families, guiding them through registration, insurance verification, and admissions with empathy and efficiency.

This entry-level role emphasizes patient experience, teamwork, and growth opportunities, with a three-night shift schedule, a $4,000 sign-on bonus (prorated for part-time), and comprehensive benefits.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills: Computer and data entry experience with Microsoft Word, e-mail, and internet communication.

Responsibilities

• Serve as the first point of contact for patients and families.
• Assist with registration, insurance verification, and admissions.
• Support follow-up activities and care team communications.

Skills

Customer service

Healthcare experience

Data entry

Microsoft Word

Email communication

Education

High school diploma or GED

Tools

Electronic systems

Job description

Description

Sunday, Monday, Wednesday | 7:00 PM – 7:00 AM Enjoy a consistent three-night schedule with four days off each week.

Emergency Dept Patient Access Rep (On-Site | Biddeford, ME)

Night Shift Schedule: Sunday, Monday, Wednesday | 7:00 PM – 7:00 AM

Enjoy a consistent three-night schedule with four days off each week.

$4,000 sign-on bonus available (prorated for part-time).

Not eligible: per diem, current employees, or former employees within 6 months.

Join a close-knit, team-oriented Emergency Department just 15 minutes from Portland—at MMC Biddeford.

In this entry-level role, you’ll work side‑by‑side with clinical teams as the first point of contact for patients and families. You’ll support the patient journey through registration, insurance verification, admissions, and follow-up—helping create a positive experience during critical moments.

• Collaborative, supportive team culture
• Leadership that listens and cares
• Strong focus on patient experience
• Training and growth opportunities
• Benefit-eligible role with health, dental, vision, and tuition reimbursement
• Shift differentials available

Fast‑paced, meaningful work where your compassion, communication, and teamwork make a real impact every day. Perfect for college students or anyone looking to get their foot in the door in healthcare.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well‑being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job‑related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $20.27 to $24.36 per hour.

Compensation for part‑time positions is determined on a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.