Patient Services Representative — Flexible Full-Time ED

Cayuga Health, A Member of Centralus Health; Town of Ithaca (NY); On-site; USD 25,485 - 31,684; Full time

Job summary

Cayuga Medical Center Emergency Department in Ithaca, NY is seeking a Patient Services Representative to manage patient intake, verify demographics, and process payments in a fast-paced clinical setting.

The role requires a professional demeanor, strong communication, and meticulous attention to detail. Flexible day/evening shifts, on-site work, weekends/holidays, and limited travel are involved.

Qualifications

• High school diploma or equivalent.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Ability to work independently.
• Proficient in Microsoft Office Suite (Word, Outlook).
• Knowledge of medical terms and practices preferred.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Skills

Professional demeanor

Interpersonal communication

Attention to detail

Independent work

Medical terminology knowledge

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite (Word, Outlook)

Job description

Cayuga Medical Center Emergency Department in Ithaca, NY is seeking a Patient Services Representative to manage patient intake, verify demographics, and process payments in a fast-paced clinical setting.

The role requires a professional demeanor, strong communication, and meticulous attention to detail. Flexible day/evening shifts, on-site work, weekends/holidays, and limited travel are involved.