Emergency Department Patient Services Coordinator

Cayugahealth; Town of Ithaca (NY); On-site; USD 19,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative for the Emergency Department. The role focuses on patient intake, verification of demographics, and coordinating admissions, discharges and transfers in a fast-paced medical setting.

You will greet patients, assist with consent forms, and handle payments while maintaining accuracy and compassionate communication with patients and families. Strong organizational skills and independence are essential.

Qualifications

• High school diploma or equivalent.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Ability to work independently.
• Proficient in Microsoft Office Suite (Word, Outlook).
• Knowledge of medical terms and practices preferred.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Skills

Interpersonal skills

Communication skills

Attention to detail

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Medical terminology

Job description

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative for the Emergency Department. The role focuses on patient intake, verification of demographics, and coordinating admissions, discharges and transfers in a fast-paced medical setting.

You will greet patients, assist with consent forms, and handle payments while maintaining accuracy and compassionate communication with patients and families. Strong organizational skills and independence are essential.