Emergency Department Patient Experience Advocate

UF Health; Gainesville (FL); Presencial; USD 35 000 - 45 000; Tempo integral

Resumo da oferta

A health services organization in Gainesville, Florida, is seeking a Patient Ambassador to promote positive patient experiences in the Emergency Department. This role involves acting as a liaison between patients and hospital staff, managing patient complaints, and ensuring seamless care coordination. Candidates should possess a high school diploma and relevant experience, with strong interpersonal and customer service skills. This position requires the ability to work under stress and handle emergency situations professionally.

Qualificações

• High School diploma and three years relevant experience required.
• Associate's degree and one year relevant experience or Bachelor's degree.
• Two years clerical/customer service experience preferred, ideally in health care or hospitality.

Responsabilidades

• Promote a positive patient experience in the Emergency Department.
• Act as a liaison between patients and hospital staff.
• Provide resolution to patient requests through collaboration.

Conhecimentos

Excellent interpersonal skills

Customer service skills

Communication skills

Ability to multi-task

Problem-solving skills

Formação académica

High School diploma

Associate's degree

Bachelor's degree

Descrição da oferta de emprego

A health services organization in Gainesville, Florida, is seeking a Patient Ambassador to promote positive patient experiences in the Emergency Department. This role involves acting as a liaison between patients and hospital staff, managing patient complaints, and ensuring seamless care coordination. Candidates should possess a high school diploma and relevant experience, with strong interpersonal and customer service skills. This position requires the ability to work under stress and handle emergency situations professionally.