CLINICAL PATIENT AMBASSADOR

Cooper Norcross Health; Camden (NJ); On-site; USD 48,000 - 72,000; Full time

Job summary

Cooper University Health Care is seeking an ED Clinical Patient Ambassador to enhance patient and family experience in the Emergency Department. The role collaborates with care teams to streamline care, inform families about ED processes, and support comfort and timely disposition.

The position requires clinical experience (LPN/EMT or equivalent) with strong communication, critical thinking, and proficiency in Microsoft 365 and EPIC RL Feedback.

Qualifications

• LPN/EMT or equivalent clinical experience required.
• 3-5 year's experience preferred.
• High School Diploma
• Bachelor's Degree preferred

Responsibilities

• Collaborates with care team to improve patient/family experience in ED.
• Educates patients and families on ED process and potential admission.
• Greets patients and families and notes test status and bed availability.
• Addresses patient/family concerns and resolves issues for exceptional service.

Skills

LPN/EMT experience

Communication

Critical thinking

Microsoft 365

EPIC RL Feedback

Education

High School Diploma

Bachelor's Degree preferred

Tools

EPIC

RL Feedback module

Microsoft 365 (Teams/Outlook/Excel/PowerPoint)

Job description

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals - its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional - Children's Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper's facilities annually. Cooper's ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.org to learn more.

About Us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals - its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional - Children's Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper's facilities annually. Cooper's ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.org to learn more.

Short Description

The ED Clinical Patient Ambassador collaborates with care team to create the best possible patient/family experience while in the Emergency Department. The ED Clinical Patient Ambassador proactively works with patients, family, and staff to facilitate and expedite care, comfort, safety, and disposition of patient. Provides support and communicates with ED clinical staff by answering patient/family questions, alerting on status of tests and results, bed availability and taking responsibility for patient service and comfort needs. Collaborates with ED Physicians, Providers and supports clinical staff as requested or directed. Proactively greets patients and families in ED clinical care area, hallways, and Trauma, as needed. Educates patients and families on reasonable expectations about the ED process and potential admission to the hospital. Serves as the primary source of action for any patient or family issue or concern and brings patient and family concerns to resolution for an exceptional patient experience.

Experience Required

• LPN/EMT or equivalent clinical experience required.
• 3-5 year's experience preferred.

Education Requirements

• High School Diploma
• Bachelor's Degree preferred

License/Certification Requirements

• LPN/EMT or equivalent clinical experience required.

Special Requirements

• Communication - Ability to communicate with patients, visitors and coworkers
• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment
• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)
• Experience with EPIC and RL Feedback module a plus.