Emergency Department Patient Experience Champion

Bradley Medical Center, LLC; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Vitruvian Health in the Emergency Department seeks a Patient Ambassador to support patients and families under Patient Experience leadership. This non-clinical role focuses on comfort, communication, and reducing anxiety while awaiting care, delivering courteous assistance and helping create a respectful, compassionate environment.

The ideal candidate brings strong interpersonal and written/spoken communication, patience, professionalism, and the ability to stay calm in a fast-paced setting.

Qualifications

• Education: High school diploma or equivalent required.
• Licensure: None required.
• Certification: None required.
• Experience: Previous customer service, hospitality, patient experience, or healthcare-related experience preferred.
• Skills: Must possess strong interpersonal and communication skills, compassion, patience, professionalism, and the ability to stay calm and organized in a fast-paced Emergency Department setting.

Responsibilities

• Supports patients and families throughout the Emergency Department.
• Provides courteous assistance and addresses basic needs.
• Helps reduce anxiety during wait times.
• Maintains respectful, supportive, and compassionate environment in collaboration with staff.

Skills

Interpersonal skills

Communication skills

Compassion

Patience

Professionalism

Teamwork

HIPAA compliance

Education

High school diploma or equivalent

Job description

Vitruvian Health in the Emergency Department seeks a Patient Ambassador to support patients and families under Patient Experience leadership. This non-clinical role focuses on comfort, communication, and reducing anxiety while awaiting care, delivering courteous assistance and helping create a respectful, compassionate environment.

The ideal candidate brings strong interpersonal and written/spoken communication, patience, professionalism, and the ability to stay calm in a fast-paced setting.