CLINICAL PATIENT AMBASSADOR

COOPER PEDIATRICS; Camden (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Cooper University Health Care in Camden, NJ, seeks an ED Clinical Patient Ambassador to enhance patient and family experience in the Emergency Department. You will greet patients, coordinate care with the ED team, and support staff to expedite tests, bed availability, and dispositions.

You will educate patients and families about ED processes, address concerns, and collaborate with physicians and nurses to ensure compassionate, efficient care in a fast-paced environment.

Qualifications

• LPN/EMT or equivalent clinical experience required.
• 3-5 years of clinical experience preferred.
• High School Diploma required; Bachelor's degree preferred.

Responsibilities

• Collaborates with care team to create the best possible patient/family experience.
• Educates patients and families on the ED process and potential admission.
• Proactively greets patients and families in ED areas and communicates status of tests and bed availability.
• Serves as primary contact for any patient/family issue and brings concerns to resolution.
• Supports ED physicians and clinical staff as requested or directed.

Skills

Communication

Critical thinking

Conflict resolution

Customer service

Fast-paced work

Education

High School Diploma

Bachelor's Degree

Tools

EPIC

RL Feedback

Microsoft 365

Job description

About us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.org to learn more.

Short Description

The ED Clinical Patient Ambassador collaborates with care team to create the best possible patient/family experience while in the Emergency Department. The ED Clinical Patient Ambassador proactively works with patients, family, and staff to facilitate and expedite care, comfort, safety, and disposition of patient. Provides support and communicates with ED clinical staff by answering patient/family questions, alerting on status of tests and results, bed availability and taking responsibility for patient service and comfort needs. Collaborates with ED Physicians, Providers and supports clinical staff as requested or directed. Proactively greets patients and families in ED clinical care area, hallways, and Trauma, as needed. Educates patients and families on reasonable expectations about the ED process and potential admission to the hospital. Serves as the primary source of action for any patient or family issue or concern and brings patient and family concerns to resolution for an exceptional patient experience.

Experience Required

• LPN/EMT or equivalent clinical experience required.


• 3-5 year's experience preferred.

Education Requirements

• High School Diploma


• Bachelor's Degree preferred

License/Certification Requirements

• LPN/EMT or equivalent clinical experience required.

Special Requirements

• Communication – Ability to communicate with patients, visitors and coworkers


• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.


• Ability to function at a high level in a fast paced environment


• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)


• Experience with EPIC and RL Feedback module a plus.