Emergency Department Patient Access Specialist

100 LCMC Health; Ardmore (NC); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

LCMC Health is seeking a Patient Access Representative for the Emergency Department. You are the first contact for patients and families, delivering professionalism, empathy, and accuracy as you guide them through registration, admissions, and next steps with confidentiality in a fast-paced setting.

You will greet patients in person or by phone, register and admit for ED services, verify insurance, and explain financial responsibilities, while coordinating with case management and clinical teams

Qualifications

• High School Diploma or GED (or 2 years of applicable experience in lieu of education).
• 2 years of customer service and/or healthcare experience.

Responsabilités

• Greet and assist patients and families in person and by phone
• Register and admit patients for emergency, walk-in, and non-scheduled services
• Create or activate patient accounts and enter accurate demographic and insurance information
• Verify insurance eligibility and scan required documents
• Support bed placement, transfers, and discharges in collaboration with clinical teams
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance
• Coordinate with case management and providers to ensure proper patient placement
• Provide directions and guidance throughout the hospital as needed

Connaissances

Customer service

Calm demeanor

Accuracy under pressure

Teamwork

Formation

High School Diploma or GED

2 years experience in lieu of education

Description du poste

LCMC Health is seeking a Patient Access Representative for the Emergency Department. You are the first contact for patients and families, delivering professionalism, empathy, and accuracy as you guide them through registration, admissions, and next steps with confidentiality in a fast-paced setting.

You will greet patients in person or by phone, register and admit for ED services, verify insurance, and explain financial responsibilities, while coordinating with case management and clinical teams