ED Patient Access Navigator

LCMC Health; New Orleans (LA); On-site; USD 36,000 - 46,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Representative for the Emergency Department to be the calm, capable first contact for patients and families during urgent moments. You will register and admit patients for ER, verify insurance, collect payments when appropriate, and coordinate with clinical teams to support smooth patient flow while safeguarding confidentiality.

This role emphasizes professionalism, empathy, accuracy, and teamwork in a fast-paced environment that prioritizes

Qualifications

• High School Diploma or GED (or 2 years of applicable experience in lieu of education).
• 2 years of customer service and/or healthcare experience.
• Strong communication and compassionate presence in fast-paced environments.

Responsibilities

• Greet patients and families in person and by phone.
• Register and admit patients for emergency, walk-in, and non-scheduled services.
• Create or activate patient accounts and enter accurate demographic and insurance information.
• Verify insurance eligibility and scan required documents.
• Support bed placement, transfers, and discharges in collaboration with clinical teams.
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance.
• Coordinate with case management and providers to ensure proper patient placement.
• Provide directions and guidance throughout the hospital as needed.

Skills

Customer service

Empathy

Attention to detail

Calm under pressure

Communication

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans is seeking a Patient Access Representative for the Emergency Department to be the calm, capable first contact for patients and families during urgent moments. You will register and admit patients for ER, verify insurance, collect payments when appropriate, and coordinate with clinical teams to support smooth patient flow while safeguarding confidentiality.

This role emphasizes professionalism, empathy, accuracy, and teamwork in a fast-paced environment that prioritizes