Emergency Department Patient Access Manager — Lead & Optimize

Huron Consulting Group Inc.; Springfield, Northern (MA, KY); Hybrid; USD 80,000 - 109,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Job summary

Huron Consulting Group Inc. in Springfield, MA seeks a Patient Access Manager – Emergency Department to lead registration, eligibility verification, and front-end revenue cycle operations, ensuring efficient patient flow and compliant data capture.

You will supervise staff, partner with Baystate Health and Huron leadership to drive process improvements, optimize revenue capture, and enhance the patient experience through data-driven initiatives.

Qualifications

• Bachelor's degree required.
• US work authorization required.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Direct Supervisory Experience required.
• Patient Access experience required.
• 1-3 years in a leadership capacity preferred.
• 5+ years of healthcare operations experience.

Responsibilities

• Manage daily Emergency Department Patient Access operations, ensuring efficient patient registration, eligibility verification, point-of-service collections, and accurate data capture.
• Monitor and improve key operational metrics related to registration quality, patient throughput, financial clearance, productivity, and revenue cycle performance.
• Lead, coach, and develop Patient Access staff through performance management, training, workforce planning, and employee engagement initiatives.
• Collaborate with clinical, operational, and revenue cycle stakeholders to identify and implement process improvements that reduce denials and improve revenue capture.
• Ensure compliance with EMTALA, privacy regulations, and revenue cycle best practices.
• Support staffing, scheduling, and resource allocation to meet performance expectations.

Skills

Team leadership

Analytical thinking

Communication

Stakeholder collaboration

People development

Education

Bachelor's degree

US work authorization

Tools

Microsoft Office

Job description

Huron Consulting Group Inc. in Springfield, MA seeks a Patient Access Manager – Emergency Department to lead registration, eligibility verification, and front-end revenue cycle operations, ensuring efficient patient flow and compliant data capture.

You will supervise staff, partner with Baystate Health and Huron leadership to drive process improvements, optimize revenue capture, and enhance the patient experience through data-driven initiatives.