Emergency Department Medical Clerk

Kaiser Permanente; Honolulu (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Kaiser Permanente in Honolulu, HI is seeking a Ward Clerk to perform clerical and non-direct patient care duties under supervision. The role emphasizes facilitating communication among staff and departments and maintaining orderly patient records.

Experience with medical terminology and strong organizational skills are required. The position requires a high school diploma and Basic Life Support certification; knowledge of word processing, spreadsheets, and databases is beneficial for efficient

Qualifications

• Knowledge of medical terminology is required.
• Strong customer service and interpersonal skills are essential.
• Ability to communicate clearly with staff and patients.

Responsibilities

• Provides clerical support to staff and departments.
• Facilitates interdepartmental communication and procedures.
• Transcribes physician orders and maintains patient records orderly.
• Coordinates patient information access and distribution of reports.
• Ensures emergency equipment is ready and environment remains clean.

Skills

Medical terminology

Adaptability

Communication

Interpersonal relations

Problem solving

Education

High school diploma

Tools

Word processing

Spreadsheet

Database

Job description

Job Summary:

Under direct supervision, performs clerical and other non-direct patient care duties; facilitates and expedites interdepartmental communication and procedures.

Essential Responsibilities:

• Provides clerical support to staff.
• Facilitates communication between staff, other departments and outside services.
• Facilitates physician and staff access to patient information.
• Implements organizational policies and procedures.
• Participates in economical utilization of supplies.
• Ensures maintenance and availability of emergency equipment; maintains well-equipped and cleanly environment.
• Assists in orientation and evaluation of new personnel; assists in training and education of new personnel and other staff.
• Assists in documentation of patient care.
• Coordinates nursing care of patients scheduled for procedures by other departments.
• Institutes or assists with implementation of emergency measures for sudden adverse occurrences.
• Participates in committees for improvement of care.
• Transcribes physician orders to appropriate forms and requisitions (e.g. diagnostic tests, treatments, therapy, consultations, supplies, equipment, and other patient services) in order of priority.
• Ensures all parts of patient record is properly organized, identified, dated, numbered; ensures availability to authorized personnel; files emergency department records, results, and other forms or documents in patient chart; obtains previous medical records, outpatient records, x-ray films and other related records for patient chart as required.
• Maintains order and direction of emergency department chart flow system; matches forms and x-ray films to correct charts; compiles discharged patient charts according to departmental procedures; sends discharged patient charts to clinic records periodically during shift.
• Reviews culture reports daily; pulls emergency department record as needed; presents to charge nurse or physician for review and follow-up; documents action on emergency department record.
• Forwards and/or distributes various reports, forms, requisitions, requests and/or messages to other departments.
• Notifies concerned departments and/or personnel of changes in patient status; notifies other departments of special patient needs or requests; relays messages to other departments as required; arranges for patient admittance.
• Receives all incoming telephone calls; transfers or relays records or information as appropriate; receives all incoming reports, results, records, and other materials; distributes files or forwards as appropriate.
• Notifies appropriate unit/department personnel of patient activity or status change; maintains various Board information related to patient care; observes strict confidentiality of patient and staff information.
• Schedules follow-up clinic appointments for general patients in general and for patients who may have difficulties performing procedure themselves (e.g. blindness, impaired hearing, language barrier, lack of telephone at home) as directed by RN; schedules special tests with internal and outside facilities; documents appointment times; communicates information to nurse in charge of patient.
• Answers dumbwaiter and PTS; retrieves contents (e.g. medication, supplies, lab results); ensures delivery to proper person and place; picks-up blood and blood products from laboratory as directed.
• Ensures adequate clerical supplies available; maintains neatness and orderliness of work areas; orders meals for patients as directed.
• In emergency situations, receives information/calls and responds according to established procedure; acts as runner for or recorder of items needed during Code 500.
• Maintains current knowledge of safety and infection control rules and procedures; reports unsafe equipment to charge nurse; ensures repair of equipment; reports incidents and unusual occurrences; performs follow-up on reported problems.
• Attends and records minutes of emergency department staff meetings as directed by supervisor; attends emergency department staff/clerk meetings; participates in sharing of ideas and discussing resolution.
• Under direction of Charge Nurse, coordinates activities of transporters and housekeeping to ensure efficiency of activity within department.
• Attends yearly in-services as mandated by organization and emergency department; participates in other in-services as appropriate.
• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications:

Experience

• N/A

Education

• High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

• Basic Life Support from American Heart Association

Additional Requirements:

• Knowledge of medical terminology.
• Demonstrated knowledge of and skill in adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, teamwork, and written communication.
• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking, and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.

Preferred Qualifications:

• Ward clerk experience.