Unit Clerk - Emergency Department

MONROE COUNTY HEALTH CARE AUTHORITY; Monroeville (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

MONROE COUNTY HEALTH CARE AUTHORITY seeks a Unit Clerk for the Emergency Department to support patient reception, charting, and communication between patients and nursing staff. The role emphasizes accurate record-keeping, order processing, and providing a welcoming, organized workflow in a busy ED environment.

The position requires a high school diploma or equivalent, with on-the-job training provided. A background in medical settings is preferred to assist in maintaining CPSI records and

Qualifications

• High school diploma or equivalent is required; medical background preferred.
• On-the-job training provided as needed.
• Good working knowledge of hospital processes and patient flow.

Responsibilities

• Greets and directs patients, visitors, and hospital personnel.
• Receives and routes phone calls and messages.
• Maintains patient charts and records; assists with physician orders.
• Assists in documenting patient data and charges.
• Works under supervision of the Registered Nurse and Nurse Manager.

Skills

Communication

Clerical tasks

Patient interaction

Education

High school diploma or equivalent

Job description

Description

JOB TITLE: Unit Clerk -- Emergency Department

POSITION PURPOSE: Provides office support under the supervision of the

Registered Professional Nurse for assigned areas according to established standards

and practices.

JOB RELATIONSHIPS:

A. Responsible To: Registered Nurse, Nurse Manager

B. Workers Supervised: None.

C. Inter-relationships: Is required to maintain a supportive relationship with

Registered Nurse, Licensed Practical Nurse, Nursing Assistant, Physicians, and

ancillary departments.

Education/Training: High school diploma or equivalent. Experience in the medical preferred. On the job training provided as needed.

MAJOR RESPONSIBILITIES:

I. RECEPTIONIST ACTIVITIES

• A. Receives, greets and directs patients, visitors, and hospital personnel arriving or calling the Department.
• B. Acts as focus of communication regarding all patient care activities, patient location, and is able to provide information and direction regarding the same.
• C. Receives requests from patients and families and refers requests to nursing staff or appropriate hospital personnel.
• D. Observes hospital and department policy in assisting and directing patients, staff and visitors.

II. CLERICAL AND SECRETARIAL ACTIVITIES

• A. Records and delivers messages for patients and staff.
• B. Receives and routes phone calls appropriately following the hospital’s policy regarding the giving of advice and information over the phone.
• C. Assures adequate quantity of forms, materials, supplies and equipment inventory in the department.
• D. Maintains assignment boards, bulletin boards and other communication sources.
• E. Maintains a clean, safe and functional working environment in the patient care area and in the clerical area.

III. PATIENT RECORD/CHART ACTIVITIES

• A. Initiates, assembles, and maintains charts for all patients in the department. Has working understanding of the T-System.
• B. Assists as requested regarding all forms, requisitions and communication necessary to complete physician’s orders.
• C. Assists in Records and charts for clinical data as requested such as vital signs and similar patient information receives from nursing staff and medical staff.
• D. Files diagnostic and laboratory reports in appropriate patient chart.
• E. Maintains the patient record in appropriate, functional order and monitors the location of the chart at all times.
• F. Reviews the chart for completion on discharge of the patient and separates chart for distribution to appropriate department.
• G. Has good working knowledge of CPSI.

IV. EMERGENCY DEPARTMENT STATIONARY

• A. Knows location and understands the purpose of all stationary.

V. OTHER DUTIES

• A. Communicates all pertinent patient care information and general environmental information to the nursing staff. May shadow, train and assist nurses/doctors with very basic care, such as checking vital signs— under their direct supervision.
• B. Attends Inservices education programs as assigned to learn new forms, procedures, developmental skills, etc.
• C. Initiates and prepares patient charges.
• D. Participates in shift report.
• E. Serves as patient advocate keeping patients abreast of ED activities when treatment is delayed.
• F. Break down of record.
• G. Assures completion of the ED record.
• H. Familiar with equipment and supplies in the ED.
• I. Can operate radio equipment.
• J. Seeks to meet the needs of guests and patients of all ages (neonatal, pediatric, adolescent, adult and geriatric).
• K. Required to review and adhere to hospitals legal compliance policies. Any apparent violation of the hospital’s policies must be reported to his/her supervisor or the Compliance Officer.