Patient Services Assistant - Inpatient

WellSpan Health; Ephrata (Lancaster County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Retirement savings plan

Short-term disability

Education assistance

DailyPay

Wellness programs

Caregiver support via Wellthy

Childcare referrals

Job summary

WellSpan Health seeks an ED Registration Clerk to support patient admissions at the Emergency Department. You will greet patients, collect biographical and financial information, enter data into registration and billing systems, and coordinate with clinical staff to ensure smooth patient flow.

You will handle insurance details, co-pays, searches for patient records, and maintain confidentiality while delivering compassionate, efficient service during all shifts.

Qualifications

• Excellent communication with patients, families and staff.
• Strong computer literacy and ability to navigate multiple software systems.
• Ability to handle confidential information accurately and discreetly.

Responsibilities

• Interview patients to collect financial and biographic data for registrations.
• Record insurance information, collect co-pays and authorizations.
• Greet and assist patients and visitors; direct to appropriate resources.
• Answer phones professionally and relay messages or escalate as needed.
• Enter and retrieve data in registration and billing systems; assist with patient records.
• Maintain patient records and documentation to support admissions and transfers.

Skills

Communication skills

Computer skills

Education

High School Diploma or GED

Tools

EPIC

Promise

Job description

Shift

Full Time, Nights, 4 weekdays 10:30p-6:30a

Job Description

Shift

Full Time, Nights, 4 weekdays 10:30p-6:30a

every other weekend 10:30p-6:30a

every other holiday 10:30p-6:30a

General Summary

Performs a variety of functions related to the coordination of care to emergency department patients. Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication. Registers all Emergency Department Patients. Performs a variety of functions which impact the emergency department coding and billing process.

Responsibilities

Duties and Responsibilities

Essential Functions

• Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and treatment consent and authorization documentation. Scans insurance cards and photo identification into patients’ medical record.
• Collects patient insurance copayments and/or liabilities at time of service.
• Greets, directs and assists patients, visitors, physicians and ancillary department staff.
• Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation.
• Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc. Performs data entry, filing and photocopying in accordance with the appropriate policies.
• Communicates delays/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider.
• Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries.
• Orders and stocks supplies, and department as needed on an ongoing basis, if applicable.
• Monitors security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department, if applicable.
• Assists with care and maintenance of department equipment, hardware and supplies.

Common Expectations

• Demonstrates a commitment to patients, visitors, the Emergency Department and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.
• Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
• Maintains effective communication and good relationships with other disciplines within the facility for the patient’s benefit.
• Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Communicates professionally and effectively, displays leadership and interpersonal skills, adheres to all policies and procedures, attends a minimum of 75% of the monthly department staff meetings and keeps current with the required educational modules at all times.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year 3 - 6 months. Required

Courses And Training

• Completion of EPIC Registration Classes Upon Hire Required and
• 3-4 weeks hands-on training in the department Upon Hire Required
• Medical Terminology Upon Hire Preferred

Knowledge, Skills, And Abilities

• Excellent communication/interpersonal skills;
• Excellent computer skills and the ability to use various software applications at once.
• Annual Hospital Account Verification of 90% or greater.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy