(ED) Clerk | Emergency Department | PRN

Iredell Memorial Hospital Incorporated; Statesville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Iredell Memorial Hospital Incorporated in Statesville, NC is seeking an Emergency Department Clerk to greet patients, assist with registration in the clerical and triage areas, and ensure accurate information collection. The clerk handles phone calls, orders, and electronic health records, and performs paperwork within the department while safeguarding patient confidentiality. This role requires attention to detail, multi-tasking, and strong customer service in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent required.
• Medical Terminology knowledge preferred.
• Strong computer skills and familiarity with business software.
• Clerical experience preferred.
• Detail-oriented with the ability to multitask.

Responsibilities

• Greet patients and register them in the clerical area or during bedside registration.
• Answer the telephone and direct calls to appropriate party.
• Ensure accurate order entry for diagnostic testing.
• Generate electronic copies of patient records and perform departmental paperwork.
• Assist in admitting patients to the hospital while maintaining confidentiality.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Education

High school diploma or equivalent

Medical Terminology (preferred)

Tools

Basic computing

Job description

Description

The Emergency Department Clerk is responsible for greeting patients as they present to the clerical area, triage area for quick registration or as the clerk enters the room to perform bedside registration. The clerk is responsible for obtaining accurate registration information, including insurance information and payment arrangements. The clerk is responsible for answering the telephone and directing all calls to the appropriate party, ensuring accurate order entry functions for all diagnostic testing, generating electronic copies of all patient records, performing all paperwork functions in the department, and admitting patients to the hospital. The clerk has full access to confidential patient health information and must act accordingly to ensure such information is made available only to authorized parties.

Please be advise that it is imperative for all new hires to attend the upcoming general hospital orientation sessions, as well as a comprehensive four-week training program scheduled during day shift hours. This orientation is designed to provide you with vital information about our company culture, policies, and procedures, while the training will focus on equipping you with the skills necessary to excel in your role.

Requirements

• High school graduate or equivalent.
• Medical Terminology preferred.
• Computer skills including knowledge of business software.
• Clerical experience preferred
• Ability to pay close attention to detail.
• Ability to multi-task
• Self-motivated
• Excellent Customer Service Skills
• Must possess full range of body motion to pass a basic FIT test to include bending, stooping, standing and sitting for extended periods of time. Must be able to lift and carry up to 30 pounds.