Information Desk Associate - Weekends

CO125 Nebraska Methodist Hospital; United States; On-site; USD 22,000 - 30,000; Part time

Job summary

Nebraska Methodist Health System is seeking an ED front desk/greeter for the Saturday-Sunday shift (3:30 PM–9:00 PM) at Methodist Hospital in Omaha, NE. The role involves guiding patients, visitors, and staff, delivering information, and coordinating with ED and admitting teams to ensure smooth patient flow.

The ideal candidate will have excellent verbal and written communication, prior customer service experience (healthcare preferred), and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred in healthcare.
• Must be able to walk/stand for long periods in a busy ED setting.

Responsibilities

• Greets patients, employees, and visitors in a professional manner.
• Provides directions and information about clinical and administrative services.
• Communicates with ED staff about waiting patients and transportation needs.
• Assists patients and families by guiding them to Admitting for registration.
• Handles telephone messages and distributes information as needed.
• Supports admitting services and operations as directed.

Skills

Excellent communication

Customer service

multitasking

Computer skills

Transportation coordination

Reading hospital wayfinding

Education

High school diploma or GED

Tools

None

Job description

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Hospital Address: 8303 Dodge St. - Omaha, NE Work Schedule: Saturdays and Sundays, 3:30pm to 9:00pm Responsible for greeting patients, employees, visitors in the Emergency Department. This position requires a lot of walking visitors throughout the facility.

Responsibilities

Essential Functions

• Greets patients, employees, and others in a professional manner to assure excellent response to request for information and service.
• Provides direction and information assistance regarding the location of clinical services, administrative meetings and other general needs by communicating clearly to assure customers reach their destination.
• Coordinates with Emergency Department staff for in-coming 3. surgical patients. Directs and assists patients with appropriate forms. Communicates with surgical staff to alert them of waiting patients.
• Provides transportation assistance for patients and family members at the front entrance by taking them to the Admitting Department for registration.
• Provides general communication duties. These duties include initiating, receiving, and directing telephone messages and maintaining written communication pieces like maps, patient handbooks etc. by clarifying the customer needs to respond appropriately to requests for information.
• Performs other duties as assigned, maintains teamwork, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance admitting services.

Schedule

Saturdays and Sundays, 3:30pm to 9:00pm

Job Description

Education

• High school diploma or General Educational Development (G.E.D) equivalent required.
• Individuals with significant progress toward high school diploma or significant experience in providing customer/patient service may be considered in lieu of high school diploma.
• Must be 16 years of age.
• Participates in mandatory in-services and continuing education programs as mandated by policies and procedures/external agencies and per administrative direction.

Experience

Previous customer service and medical terminology preferred.

License/Certifications

Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Skills/Knowledge/Abilities

• Must have excellent written and verbal communication skills to effectively meet customer needs and appropriately read computer generated reports.
• Ability to handle multiple priorities successfully required.
• Ability to use a computer required.
• Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
• Ability to communicate with others through a glass barrier.

Physical Requirements

Weight Demands Medium Work - Exerting up to 50 pounds of force.

Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%-33%): Balancing Carrying Crouching Distinguish colors Grasping Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Fingering/Touching Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/talking Constantly Performed (67%-100%): Hearing Seeing/Visual

Job Hazards

Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) Mechanical moving parts/vibrations Occasionally (34%-66%): Biological agents (primary airborne and blood born viruses) (Jobs with Patient contact) (BBF) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affidative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

Nebraska Methodist Health System is an Affidative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference through The Meaning of Care.