Emergency Department Financial Counselor — Nights

Tampa General Hospital; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Tampa General Hospital, Inc. is seeking a Financial Counselor for ED Patient Registration, Nights, to support medically stable patients through financial screening, insurance verification, and registration before discharge or follow-up.

You will educate patients on HCHCP and other financial resources while ensuring EMTALA, CMS, TJC, and HIPAA compliance. The role collaborates with care teams to coordinate access to care and financial assistance, handles follow-up scheduling, and maintains

Qualifications

• Working knowledge of hospital registration and scheduling workflows.
• Understanding EMTALA, CMS, HIPAA requirements as they relate to patient access and financial counseling.
• Ability to explain financial options and assistance programs compassionately.

Responsibilities

• Obtain and document complete demographic, insurance, and financial information for Emergency Department patients.
• Verify benefits and calculate patient financial responsibility per Medicare and third-party payer requirements.
• Screen for financial assistance programs and submit applications (e.g., HCHCP).
• Explain self-pay pricing and collect patient obligations per hospital policy.
• Schedule follow-up appointments and add-on services with accuracy and compliance.
• Provide concierge-level support including wayfinding and registration assistance.
• Maintain accurate notes and promptly resolve issues with leadership guidance.
• Participate in performance improvement and ongoing training.

Skills

Registration processes

Insurance verification

Billing and collections

Patient financial counseling

Communication with patients

Education

High School Diploma or GED

Job description

Tampa General Hospital, Inc. is seeking a Financial Counselor for ED Patient Registration, Nights, to support medically stable patients through financial screening, insurance verification, and registration before discharge or follow-up.

You will educate patients on HCHCP and other financial resources while ensuring EMTALA, CMS, TJC, and HIPAA compliance. The role collaborates with care teams to coordinate access to care and financial assistance, handles follow-up scheduling, and maintains