Emergency Department Financial Concierge

Tampa General Hospital; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Tampa General Hospital, Inc. in Tampa is seeking a Financial Counselor for Patient Registration in the Emergency Department on days. Responsibilities include screening for financial assistance, verifying insurance, collecting self-pay amounts, and registering patients with accurate data.

The role requires EMTALA and CMS awareness, collaboration with care teams, and adherence to hospital policies. A High School Diploma or GED and at least 3 years of related experience are required.

Qualifications

• High School Diploma or GED.
• Three (3) years’ experience in Registration, Scheduling, and/or Collections and Billing.
• Working knowledge of registration, scheduling, insurance verification, billing, collections, and patient financial responsibility processes.

Responsibilities

• Obtains, verifies, and documents complete demographic, insurance, and financial information for Emergency Department patients.
• Performs insurance verification, benefit validation, and patient financial responsibility calculations.
• Conducts financial screening for assistance programs and educates patients on options.
• Calculates and communicates self-pay pricing and collects patient financial responsibility.
• Schedules follow-up physician appointments and add-on services with accuracy and compliance.
• Provides concierge-level assistance to patients, families, and visitors.

Skills

Registration

Insurance verification

Billing

Patient communication

EMTALA compliance

Education

High School Diploma or GED

Job description

Tampa General Hospital, Inc. in Tampa is seeking a Financial Counselor for Patient Registration in the Emergency Department on days. Responsibilities include screening for financial assistance, verifying insurance, collecting self-pay amounts, and registering patients with accurate data.

The role requires EMTALA and CMS awareness, collaboration with care teams, and adherence to hospital policies. A High School Diploma or GED and at least 3 years of related experience are required.