Emergency Dept Financial Counselor – Registration & Assistance

Florida Health Sciences Center Tampa General Hospital; Tampa (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Tampa General Hospital is seeking a Financial Counselor for Patient Registration in the Emergency Department to support medically stable patients with screening, registration, and financial counseling. The role emphasizes Medicare and CMS compliance, EMTALA, HIPAA, and compassionate, concierge-level service in a fast-paced ED environment.

You will verify insurance, determine financial responsibility, assist with financial assistance programs, and coordinate with care teams to facilitate access

Qualifications

• Three (3) years’ experience in Registration, Scheduling, and/or Collections and Billing.
• Working knowledge of registration, scheduling, insurance verification, billing, collections, and patient financial responsibility processes within a hospital setting.
• Demonstrated understanding of EMTALA, CMS, TJC, HIPAA, Medicare, Medicaid, HCHCP, and third-party payer requirements.

Responsibilities

• Obtains, verifies, and documents complete demographic, insurance, and financial information for Emergency Department patients prior to discharge or follow-up care.
• Performs insurance verification, benefit validation, and patient financial responsibility calculations in compliance with Medicare and third-party payer requirements.
• Conducts financial screening for HCHCP and other assistance programs, completes and submits applications, and educates patients on available options.
• Calculates and communicates self-pay pricing and collects patient financial responsibility in accordance with hospital policies.
• Schedules follow-up physician appointments and add-on services, ensuring accuracy and compliance with TGH policies and procedures.
• Provides concierge-level assistance to patients, family members, and visitors, including wayfinding, registration support, and service recovery.
• Ensures compliance with EMTALA, CMS, TJC, and HIPAA regulations when validating hospital accounts and interacting with patients.
• Collaborates with nurses, physicians, ancillary departments, insurance carriers, care management, HIM, and external partners to coordinate care and financial support services.
• Maintains accurate account notes, completes work queue follow-up, and resolves patient or staff issues under guidance of leadership.
• Participates in performance improvement initiatives, required training, and continuing education while promoting teamwork, professionalism, and accountability.

Skills

Registration processes

Insurance verification

Billing & collections

Education

High School Diploma or GED

Tools

EHR systems

Scheduling platforms

Insurance verification tools

Job description

Tampa General Hospital is seeking a Financial Counselor for Patient Registration in the Emergency Department to support medically stable patients with screening, registration, and financial counseling. The role emphasizes Medicare and CMS compliance, EMTALA, HIPAA, and compassionate, concierge-level service in a fast-paced ED environment.

You will verify insurance, determine financial responsibility, assist with financial assistance programs, and coordinate with care teams to facilitate access