Night ED Financial Counselor - Patient Access & Support

Florida Health Sciences Center Tampa General Hospital; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Tampa General Hospital in Tampa, FL seeks a Financial Counselor to support ED patient registration and financial screening during night shifts. You will verify insurance, calculate patient responsibilities, and guide patients to financial assistance options.

This role requires strong knowledge of Medicare/Medicaid rules, EMTALA compliance, and collaboration with care teams to ensure timely access to services. Experience in hospital billing and patient services is preferred.

Qualifications

• High School diploma or GED required.
• 3 years' experience in registration, scheduling, and/or collections and billing.
• Strong knowledge of EMTALA, CMS, TJC, HIPAA and Medicare/Medicaid requirements.

Responsibilities

• Obtain and verify demographic, insurance, and financial information for ED patients.
• Perform insurance verification, benefit validation, and patient financial responsibility calculations.
• Conduct financial screening for assistance programs and educate patients on options.
• Calculate self-pay pricing and collect patient balances.
• Schedule follow-up appointments and add-on services following policies.
• Provide concierge-level support to patients, families, and visitors.
• Ensure EMTALA, CMS, TJC, HIPAA compliance in accounts and interactions.
• Collaborate with care teams to coordinate access to care and financial resources.
• Maintain accurate account notes and resolve issues.

Skills

Registration workflows

Insurance verification

Billing and collections

Patient financial counseling

EMTALA/CMS/HIPAA knowledge

Education

High School Diploma or GED

Tools

Electronic health record systems

Scheduling platforms

Registration platforms

Insurance verification tools

Job description

Tampa General Hospital in Tampa, FL seeks a Financial Counselor to support ED patient registration and financial screening during night shifts. You will verify insurance, calculate patient responsibilities, and guide patients to financial assistance options.

This role requires strong knowledge of Medicare/Medicaid rules, EMTALA compliance, and collaboration with care teams to ensure timely access to services. Experience in hospital billing and patient services is preferred.