Emergency Department Coordinator

HealthPartners, Inc.; Minnesota; On-site; USD 42,000 - 56,000; Full time

Job summary

HealthPartners’ Regions Hospital in St. Paul, MN seeks an ED Coordinator to join our Emergency Department team and support patient flow and coordination of care.

The ED Coordinator will be the first line of contact for patients, families, physicians and staff, enter patient data, screen calls, order tests as directed, assist physicians and nurses, and prioritize tasks to ensure timely and compassionate care in a Level I Trauma Center.

Qualifications

• Experience with office procedures and equipment.
• Experience with computers.
• Customer service experience with personal interactions in person and on the phone, problem solving and multitasking.

Responsibilities

• Enter patient care data and order tests as directed.
• Chart processing and admitting patients.
• Screen and answer phone calls and other assigned tasks.
• Coordinate patient flow and assist physicians and nurses with patient care.

Skills

Customer service

Public contact skills

Multitasking

Phone communication

Office procedures

Data entry

Education

High school diploma or equivalent

Healthcare education/experience

HIPAA knowledge

Tools

Electronic medical record

Job description

Regions Hospital in St. Paul, MN is looking for exceptional, patient focused ED Coordinators to join our Emergency Department team and make a difference for our patients and our community.

ED Coordinators are one of the Emergency Center's first line of contact with emergency patients, patient families, physicians, nurses, paramedics, police officers and other para‑medical personnel both in‑house and outside the hospital. This is an excellent position for someone who possesses a high degree of public contact skills.

Other responsibilities as an ED coordinator includes entering patient care data, ordering tests as directed, chart processing, admitting patients, screening and answering phone calls, as well as other tasks as assigned. Coordinates patient flow and assists physicians and nurses with all aspects of patient care. ED Coordinators tasks must be constantly prioritized and executed quickly and accurately.

At Regions Hospital, we are known for saving lives in our Level I Trauma Center, and ourstaff is key to the exceptional care we provide each patient.Our award-winning programs give our patients and their families a place of comfort and healing. We are proud of the care we give each and every patient. Join our team and make good happen!

Work Schedule:7p-730a flex every third weekend

Required Qualifications

• Previous experience or recent education (within one year) with office procedures and equipment.
• Previouscomputer experience required.
• Previous customer service experience that includes personal interactions, both in person and on the phone, problem solving and multi-tasking with skill in balancing the need of guests, patients and colleagues.

Preferred Qualifications

• High school diploma or equivalent.
• Education or previous experience in health care field.
• Previous experience using an electronic medical record.
• Health Unit Coordinator Certification or experience.
• Knowledge of medical terminology.
• Demonstrates understanding of patient rights and HIPAA.