Emergency Department Clerical Coordinator — Patient Liaison

Southcoast Health System, Inc.; New Bedford (MA); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Benefits package

Earned Time Off

Wellbeing Program

403B match

Tuition assistance

Job summary

Southcoast Health System, Inc. in New Bedford, MA is seeking a Clerical Coordinator to provide critical clerical support in the Emergency Department.

This part-time role (24 hours) includes day/evening shifts with weekend and holiday rotation, reporting to the ED Manager and Team Leader. Responsibilities include greeting patients, coordinating admissions/transfers, entering consultations promptly, and training new staff.

Qualifications

• Customer-focused clerical support in a hospital setting.
• Strong communication and teamwork abilities.
• Ability to greet patients and coordinate with departments.

Responsibilities

• Provide clerical support for initiation, organization and completion of patient’s medical record and unit functions.
• Greet and serve as a patient liaison to the Emergency Department upon patient arrival and their stay in the department.
• Handle interdepartmental calls/requests to coordinate admissions, transfers and discharges.
• Enter consultations timely and accurately to facilitate medical decision-making.
• Orient and train new employees in same role and cross-train additional ancillary staff.
• Resolve a variety of questions, discrepancies, problems and inquiries within scope of responsibility.
• Provide patient support services based on department needs.
• Plan, organize and direct all unit activities within the unit coordinator function.

Skills

Communication skills

Interpersonal skills

Patient liaison

Education

Equal to completion of four years of high school plus specialized courses and training

Tools

Electronic medical record

Job description

Southcoast Health System, Inc. in New Bedford, MA is seeking a Clerical Coordinator to provide critical clerical support in the Emergency Department.

This part-time role (24 hours) includes day/evening shifts with weekend and holiday rotation, reporting to the ED Manager and Team Leader. Responsibilities include greeting patients, coordinating admissions/transfers, entering consultations promptly, and training new staff.