Emergency Department Administrative Associate

Care Plus Bergen, Inc.; Paramus (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Generous paid time off

Nine paid holidays

Tuition reimbursement

Continuing education programs

Job summary

Bergen New Bridge Medical Center is seeking an ED Business Associate to support patient admissions in the Emergency Department. This role involves obtaining patient information, entering data into the EMR, and ensuring privacy rights and HIPAA compliance while tracking patients on the ED board.

Responsibilities include coordinating admissions, gathering demographics and insurance details, assisting with financial aid applications, and collaborating with nurses, physicians, EMS, and discharge

Qualifications

• 2+ years work experience in customer service or related field.
• Proficient knowledge of medical terminology, billing practices and coding.
• Proficient computer skills.
• Proficient with MS Office Suites.
• Excellent communication skills, both verbal and written.
• Proficient mathematical skills.
• Outstanding people skills.
• Strong organizational skills.
• Bi-lingual a plus in speaking Spanish and conversing in Spanish

Responsibilities

• Arranges for the admission of patients presenting to the Emergency Department, ensuring patient information is obtained and entered into the EMR.
• Ensures patients are informed of hospital policies and privacy rights, and added to the ED Tracking Board promptly.
• Obtains demographic and financial information post-triage and may create emergency financial assistance applications.
• Inputs information in EMR and completes forms, collecting IDs and insurance cards for records.
• Verifies health insurance benefits and requirements via eligibility systems or calls.
• Ensures consents are completed per hospital policies for admissions.
• Ensures patients have hospital ID wristbands and accurate information prior to placement.
• Accepts reservations for hospital admission including PESP and Direct Admissions.
• Communicates with patients via translation system when needed.
• Creates charts for ED patients and handles calls to appropriate parties.
• Provides transportation vouchers/assistance at discharge and reconciles with Financial Services.
• Acts as unit leader in absence of ED management for escalated issues.
• Activates emergency response per protocols and makes code announcements as needed.
• Admits, discharges and transfers patients to units such as ED, SNF, Psychiatric Services.
• Prepares charts for HIM collection and secure storage after services rendered.
• Assists with admissions from other Outpatient Registration and Long-Term Care areas.
• Notifies supervisor about admissions not meeting criteria.
• Collaborates with nurses, physicians, EMS and law enforcement in a professional manner.
• Participates in educational programs and in-service meetings.
• Promotes the hospital's mission, vision, and values.
• Greet patients, families, and visitors with a positive attitude.

Job description

Bergen New Bridge Medical Center is seeking an ED Business Associate to support patient admissions in the Emergency Department. This role involves obtaining patient information, entering data into the EMR, and ensuring privacy rights and HIPAA compliance while tracking patients on the ED board.

Responsibilities include coordinating admissions, gathering demographics and insurance details, assisting with financial aid applications, and collaborating with nurses, physicians, EMS, and discharge