EMERGENCY DEPT. BUSINESS ASSOCIATE - PER-DIEM (25199)

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition reimbursement

Job summary

Bergen New Bridge Medical Center in Paramus, NJ, is seeking an ED Business Associate to handle patient admissions, insurance verification, and data entry in the EMR.

You will collect registration details, explain hospital policies, and assist with financial arrangements while coordinating with ED staff. This role offers a comprehensive benefits package and opportunities for professional growth in a supportive healthcare environment.

Qualifications

• High school diploma or GED required.
• At least 2+ years of customer service experience.
• Proficient with medical terminology and billing/coding basics.
• Strong written and verbal communication skills.
• Good organizational abilities; attention to detail.
• Spanish language skills are a plus.

Responsibilities

• Arrange efficient admission of ED patients and collect registration data.
• Explain hospital policies and privacy rights to patients.
• Verify insurance benefits and assist with emergency financial aid applications.
• Enter data into EMR and manage patient documents.
• Provide transportation assistance and coordinate with Patient Financial Services.
• Greet patients and act as unit lead in absence of ED management.
• Communicate with nurses, physicians, EMS, and other staff.

Skills

Customer service

Medical terminology

Billing/coding

Communication

Organizational skills

Spanish language

Education

High School Diploma or GED

Tools

MS Office

EMR systems

Job description

Join Our Team at Bergen New Bridge Medical Center!*

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for an ED Business Associate

Job Duties

• Arranges for the efficient and orderly admission of patients presenting to the Emergency Department, ensuring that all required patient information pertinent to registration is obtained and accurately entered into the EMR per EMTALA and HIPAA compliance regulations.
• Ensures that patients are made aware of hospital policies and procedures, given privacy rights and Patient Bill of Rights, and added to the ED Tracking Board within a timely manner.
• After triage, connects with patients to obtain in depth demographic and financial information, and if applicable, create emergency financial assistance applications.
• Inputs information in EMR and completes appropriate forms, logging them into the EMR. Collects IDs, insurance cards and any other applicable documents for record-keeping as well.
• Performs verification of health insurance benefits, conditions and requirements by utilizing eligibility systems and the internet, or phone calls as necessary.
• Ensures consents are completed and witnessed appropriately and in accordance with Medical Center policies for each Emergency Room and/or Hospital admission.
• Ensures all patients have a hospital identification wristband and ensure accurate patient information prior to placing on the patient.
• Accepts reservations for hospital admission including PESP admissions and Direct Admissions to the facility.
• Uses the hospital approved translation system to communicate with patients as needed.
• Create charts for patients in the Emergency Room.
• Answers and directs phone calls to the appropriate parties.
• Provides transportation vouchers and/or assistance upon discharge and reconciles with Patient Financial Services and the cashier's office as necessary.
• Acts as leader of the unit in absence of ED management for escalated concerns.
• Activates emergency response in accordance with departmental and medical center protocols. Makes code announcements as needed.
• Admits, discharges and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
• Upon completion of services rendered, ensures complete chart is ready for HIM collection and stored securely and privately until it can be obtained by HIM.
• Assists with Admissions from other Outpatient Registration and Long-Term Care areas as needed.
• Notifies the supervisor about admissions that do not meet the hospital admissions criteria.
• Collaborates with various internal and external medical personnel in a professional manner including but not limited to patients, Nurses, Physicians, EMS and/or Law Enforcement.
• Participates in educational programs and in-service meetings.
• Promote the mission, vision, and values of the hospital.
• Greet all patients, families, and visitors with a positive attitude.
• Performing other duties as assigned.

ED Business Associate Requirements

• High School Diploma, GED, or suitable equivalent.
• 2+ years work experience in customer service or related field. Proficient knowledge of medical terminology, billing practices and coding.
• Proficient computer skills.
• Proficient with MS Office Suites.
• Excellent communication skills, both verbal and written.
• Proficient mathematical skills.
• Outstanding people skills.
• Strong organizational skills.
• Bi-lingual a plus in speaking Spanish and conversing in Spanish

Salary commensurate with experience within posted range

$24/hr |Differential:Evening: $1.15 Night: $1.15 Weekend: $1.15

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual's educational background, skills, and professional experience