Emergency Department Access Specialist II

RWJBarnabas Health; Hamilton Township (NJ); On-site; USD 30,000 - 37,000; Part time

Job summary

RWJBarnabas Health seeks a Patient Access Representative II for the Emergency Department at RWJUH Hamilton Hospital, Hamilton, NJ. You will register ED patients accurately, verify insurance, collect payments, and serve as the first point of contact for patients in stressful situations.

The role requires a high school diploma and at least 1 year of registration or healthcare clerical experience; an Associate degree and Epic EMR familiarity are preferred. Day, part-time shifts are available.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Knowledge of medical terminology and insurance verification is a plus.
• Proficiency with Epic or comparable EMR system is preferred.

Responsibilities

• Complete timely and accurate ED patient registration including demographics, insurance and guarantor information.
• Verify insurance eligibility and benefits at time of service.
• Obtain signatures for consent, HIPAA and financial documents.
• Collect co-pays, deductibles and outstanding balances when appropriate.
• Greet patients, families and visitors with professionalism and compassion.
• Explain registration processes and hospital policies clearly to patients.
• Respond to patient inquiries and escalate concerns when needed.
• Ensure EMTALA and HIPAA compliance and hospital policies.
• Identify and resolve registration errors to prevent billing delays; coordinate with ED staff for smooth patient flow.

Skills

Customer service

Communication

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Epic EMR

Job description

RWJBarnabas Health seeks a Patient Access Representative II for the Emergency Department at RWJUH Hamilton Hospital, Hamilton, NJ. You will register ED patients accurately, verify insurance, collect payments, and serve as the first point of contact for patients in stressful situations.

The role requires a high school diploma and at least 1 year of registration or healthcare clerical experience; an Associate degree and Epic EMR familiarity are preferred. Day, part-time shifts are available.