Emergency Department Access Specialist

LCMC Health; Metairie (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate for our Emergency Department in Metairie, LA. You will be the first point of contact for patients and families, delivering calm, accurate registration, insurance verification, and essential documentation to support rapid patient processing.

You will work with clinical teams to maintain patient flow, communicate clearly under pressure, and deliver compassionate service in a fast-paced, high-acuity environment.

Qualifications

• High School Diploma or GED (or equivalent experience).
• Strong customer service skills and emotional intelligence.
• High attention to detail and accuracy.
• Ability to prioritize and adapt quickly in real time.

Responsibilities

• Greet and assist patients and families with urgency and empathy.
• Register patients quickly and accurately during emergency visits.
• Verify insurance, demographics, and required documentation.
• Communicate clearly and compassionately in high-stress situations.
• Support admissions, transfers, and discharges as needed.
• Partner with clinical teams to maintain patient flow and efficiency.

Skills

Customer service

Emotional intelligence

Attention to detail

Multitasking

Communication under pressure

Education

High School Diploma or GED

Job description

LCMC Health is seeking a Patient Access Associate for our Emergency Department in Metairie, LA. You will be the first point of contact for patients and families, delivering calm, accurate registration, insurance verification, and essential documentation to support rapid patient processing.

You will work with clinical teams to maintain patient flow, communicate clearly under pressure, and deliver compassionate service in a fast-paced, high-acuity environment.