Emergency Department Access Representative-Full Time-Rotating

Cape-Fear-Valley-Medical-Center-; Elizabethtown (NC); On-site; USD 17,909,000 - 27,552,000; Full time

Job summary

Cape Fear Valley Health System seeks an ED Access Representative to register patients in a high-velocity emergency department. You will create patient accounts within seconds, collect demographics, guarantor and insurance details, verify eligibility, and support discharge with clear liability information.

The role emphasizes accuracy, customer service, and teamwork in a busy hospital setting. Responsibilities include obtaining physician orders, placing patient armbands, and maintaining seamless

Qualifications

• Proficiency in reading, writing, and speaking English
• Strong data entry and computer skills
• Excellent verbal and written communication
• Customer service oriented with diverse populations
• Ability to multitask and handle stress in a fast-paced environment

Responsibilities

• Register emergency department patients and create patient accounts quickly
• Query EAD and enter accurate demographics for MRN/account numbers
• Place patient armbands after accounts are created for safety
• Collect demographic, guarantor, and insurance information accurately
• Obtain physician orders for observation/admission as needed
• Verify insurance eligibility and benefits using EDI systems
• Explain liabilities and collect co-pays/deductibles at discharge
• Provide continuous coverage of the registration area for prompt service

Job description

Facility Bladen Hospital Location Elizabethtown, North Carolina Department Patient Registration Job Family Clerical Work Shift Rotating Shifts (United States of America)

Summary

Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time: Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered. Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

• Education and Formal Training: High school diploma or equivalent required College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred
• Work Experience: 2 years insurance/clerical experience within a hospital or medical office setting preferred
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language Knowledge of insurance and collection of payments preferred Knowledge of Microsoft Windows and basic functionality of personal computer Ability to type and perform data entry functions Excellent verbal and written communication skills Customer service skills to a variety of customers from different cultural and economic backgrounds preferred Critical thinking skills and ability to problem-solve and multi-task Ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements

Ability to communicate orally, see, and hear to collect information Manual dexterity to operate office equipment Subject to eyestrain due to the many hours spent looking at a computer screen Sitting or standing in intervals for long periods of time Noise level is low to moderate Answers telephone calls, uses personal computer, and other business machines extensively Bends, reaches, pushes and pulls file drawers to file records and reports Ability to transport patients and assist with baggage Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.