Emergency Communications Trainee: Dispatcher & Telecommunicator

Emergency Telecommunicator Services; Port Neches (TX); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Neches, TX is seeking Dispatcher Trainee and Telecommunicator Trainee roles. These paid training positions provide an introduction to emergency communications, under supervision of instructors, to learn how to receive calls, document incidents, operate dispatch systems, and support response operations.

Training may include classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma

Job description

Emergency Telecommunicator Services in Neches, TX is seeking Dispatcher Trainee and Telecommunicator Trainee roles. These paid training positions provide an introduction to emergency communications, under supervision of instructors, to learn how to receive calls, document incidents, operate dispatch systems, and support response operations.

Training may include classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime.