Emergency Communications Trainee (Dispatcher)

Emergency Telecommunicator Services; Middleburg Heights (OH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Middleburg Heights offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations during a structured program.

Training may include classroom work, simulations, and supervised console assignments, with evenings, weekends, holidays, and overtime possible as required by training and operational needs.

Qualifications

• High school diploma or equivalent required; trainee positions for applicants without dispatch experience.
• Basic computer skills and clear communication required.
• Accurate typing and willingness to receive feedback recommended.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Willingness to receive feedback

Customer service experience

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Middleburg Heights offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations during a structured program.

Training may include classroom work, simulations, and supervised console assignments, with evenings, weekends, holidays, and overtime possible as required by training and operational needs.