911 Telecommunicator

Latinochambermn; Minnesota; On-site; USD 55,962 - 81,145; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

Health benefits

Dental benefits

Retirement benefits

Professional training

Career advancement opportunities

Job summary

Ramsey County is hiring a 911 Telecommunicator to serve as the first point of contact during emergency and non-emergency situations. You will answer 911 calls, gather critical information, coordinate police, fire, and EMS response, and operate advanced emergency communications systems to help keep the community safe.

In this role, you will work in a fast-paced environment, maintain confidentiality, and provide exceptional service to the public and safety agencies.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience or one year of experience providing services for police, fire, or EMS.
• Strong multitasking, communication, and problem-solving skills.
• Ability to work effectively in high-pressure emergency situations.
• Ability to obtain and maintain Bureau of Criminal Apprehension (BCA) certification after hire.
• Fingerprinting and successful background check required.
• Competitive salary and comprehensive county benefits.
• Paid vacation, sick leave, and holidays.
• Health, dental, and retirement benefits.
• Professional training and career advancement opportunities.

Responsibilities

• Answer and process emergency and non-emergency 911 calls.
• Operate Computer Aided Dispatch (CAD), radio systems, and other communications technology.
• Gather, prioritize, and document critical caller information while monitoring multiple computer screens.
• Dispatch police, fire, and EMS personnel and provide ongoing updates to responding units.
• Access and update federal, state, and local public safety databases.
• Maintain accurate call records using standardized codes and procedures.
• Provide exceptional customer service to the public and public safety agencies.
• Utilize computerized mapping systems and maintain knowledge of streets, landmarks, and jurisdictions.
• Assist in training new employees and testify in court when required.
• Maintain confidentiality and professionalism while handling sensitive information.

Skills

Multitasking

Communication

Problem solving

Customer service

Emergency response

Education

High school diploma or equivalent

Job description

Location: Saint Paul, MN
Job Type: Full-Time
Salary:$55,962.25–$81,145.27 annually

About the Role

Ramsey County is hiring a 911 Telecommunicator to serve as the first point of contact during emergency and non-emergency situations. In this fast-paced role, you’ll answer 911 calls, gather critical information, coordinate police, fire, and EMS response, and operate advanced emergency communications systems to help keep the community safe.

Key Responsibilities

• Answer and process emergency and non-emergency 911 calls.
• Operate Computer Aided Dispatch (CAD), radio systems, and other communications technology.
• Gather, prioritize, and document critical caller information while monitoring multiple computer screens.
• Dispatch police, fire, and EMS personnel and provide ongoing updates to responding units.
• Access and update federal, state, and local public safety databases.
• Maintain accurate call records using standardized codes and procedures.
• Provide exceptional customer service to the public and public safety agencies.
• Utilize computerized mapping systems and maintain knowledge of streets, landmarks, and jurisdictions.
• Assist in training new employees and testify in court when required.
• Maintain confidentiality and professionalism while handling sensitive information.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience or one year of experience providing services for police, fire, or EMS.
• Strong multitasking, communication, and problem-solving skills.
• Ability to work effectively in high-pressure emergency situations.
• Ability to obtain and maintain Bureau of Criminal Apprehension (BCA) certification after hire.
• Fingerprinting and successful background check required.
• Competitive salary and comprehensive county benefits.
• Paid vacation, sick leave, and holidays.
• Health, dental, and retirement benefits.
• Professional training and career advancement opportunities.
• Opportunity to make a direct impact in public safety.

Job Function : Caring Professions, Professional Services