Emergency Communications Support Specialist

Kings III; Coppell, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

HSA

Dental & vision

Life insurance

Disability insurance

401k with match

EAP

Telemedicine

PTO 15 days

Referral bonus

Work-life balance

Team events

Casual dress code

Job summary

Kings III in Coppell, TX is seeking a Customer Support Specialist. You are the calm voice handling high-volume calls and emails, guiding customers through real-time troubleshooting to resolve equipment issues.

You will schedule service appointments, document interactions clearly, and educate customers on using their systems to prevent future problems. A minimum of two years in customer service with basic technical skills is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of customer service experience; at least one year of technical support or related work preferred.
• Punctual and regular attendance 40 hours a week.
• Intermediate to advanced problem solving and troubleshooting; guide customers through step-by-step instructions.
• Computer competency – proficient in Microsoft Excel and Outlook, web research skills, and related general functions.
• Oral communication skills – demonstrate clarity and confidence on the phone.
• Written communication skills – professional and polished email correspondence.
• Bi-lingual in English/Spanish a plus.

Responsibilities

• Handle inbound customer calls and emails with a strong focus on real-time phone support.
• Ask questions and use internal tools to quickly identify common emergency phone problems.
• Guide customers through step-by-step troubleshooting to resolve equipment issues.
• Schedule service appointments when needed.
• Document interactions clearly and accurately.
• Educate customers on how to use their systems and prevent future issues.
• Partner with internal teams to ensure timely resolution of customer concerns.
• Review internal maintenance requests.
• Any other duties as assigned by supervisor/manager

Skills

Customer service

Technical support

Problem solving

Excel

Outlook

Web research

Oral communication

Written communication

Attention to detail

People skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Web research

Job description

Kings III in Coppell, TX is seeking a Customer Support Specialist. You are the calm voice handling high-volume calls and emails, guiding customers through real-time troubleshooting to resolve equipment issues.

You will schedule service appointments, document interactions clearly, and educate customers on using their systems to prevent future problems. A minimum of two years in customer service with basic technical skills is preferred.