Emergency Dispatch Support Specialist

Socket.dev; Coppell (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company contribution

Employee Assistance Program (EAP)

Telemedicine 24/7 access

Paid holidays

Paid time off (PTO)

Referral bonus program

Work-life balance

Team events and annual meeting

Job summary

Kings III is seeking a Customer Support Specialist to be the calm frontline contact for customers with questions or issues. You will handle inbound calls and emails, guide users through troubleshooting, and schedule service visits as needed.

The role emphasizes empathy, clear communication, and precise documentation. You will collaborate with internal teams to resolve concerns, maintain high-quality service, and educate customers on using their systems to prevent future problems.

Qualifications

• Minimum two years of customer service experience.
• At least one year of technical support or related work preferred.
• Punctual and regular attendance 40 hours a week.
• Strong problem solving and step-by-step troubleshooting abilities.
• Excellent written communication for email correspondence.
• Bi-lingual in English/Spanish a plus.

Responsibilities

• Handle inbound customer calls and emails with real-time phone support.
• Ask questions and use internal tools to identify emergency phone problems.
• Guide customers through troubleshooting to resolve equipment issues.
• Schedule service appointments when needed.
• Document interactions clearly and accurately.
• Educate customers on system usage and prevention of future issues.
• Partner with internal teams to ensure timely resolution of concerns.
• Review internal maintenance requests.
• Perform other duties as assigned by supervisor/manager.

Skills

Customer service

Technical support

Phone support

Troubleshooting

Clear communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Web research

Job description

Kings III is seeking a Customer Support Specialist to be the calm frontline contact for customers with questions or issues. You will handle inbound calls and emails, guide users through troubleshooting, and schedule service visits as needed.

The role emphasizes empathy, clear communication, and precise documentation. You will collaborate with internal teams to resolve concerns, maintain high-quality service, and educate customers on using their systems to prevent future problems.