Emergency Communications Supervisor: Lead Dispatch & Crisis Ops

Montgomery County PA; Eagleville (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Montgomery County Emergency Communications Center seeks an Emergency Communications Supervisor to lead call-taking, dispatch, and public safety staff. You will enforce policies, supervise performance, and coordinate operations to ensure timely emergency responses.

This role requires strong leadership, compliance with regulatory standards, and the ability to act during high workload periods. You will develop staff, monitor systems, and prepare reports while maintaining a professional,

Qualifications

• Associate degree or higher in relevant field; bachelor's preferred.
• Must obtain APCO/PEMA certifications as specified.
• No criminal convictions that would prohibit access to CJ systems.

Responsibilities

• Supervise, train, mentor, and evaluate call-taking, dispatch, and public safety staff.
• Interpret policies and ensure compliance with laws, regulations, and standards.
• Address attendance, performance, and conduct issues; document and advise actions.
• Monitor staffing, adjust resources to maintain service delivery.
• Maintain professional environment; promote teamwork, morale, and customer service.
• Establish relationships with staff, public safety partners, vendors, and the public.
• Ensure QA, procedures, and regulatory compliance for center operations.
• Develop, implement, and revise policies, procedures, and initiatives.
• Monitor systems/equipment performance; coordinate responses to issues.
• Prepare reports, briefings, and presentations; support emergency operations.
• Perform call-taking/dispatch as needed; operate emergency notification systems.
• Respond to major incidents and continuity-of-operations activities.
• Maintain confidentiality of sensitive information.

Skills

Public safety communications

Supervisory leadership

Policy interpretation

Mentoring & coaching

Communication skills

Education

Associate degree in Public Safety Communications

Bachelor’s degree preferred in related field

APCO Public Safety Telecommunicator Certification

APCO Emergency Medical Dispatcher Certification

APCO Communications Center Supervisor Certification

PEMA Telecommunicator Certification

ENP Certification

PEMA County Associate Certification

Tools

Microsoft Office Suite

Job description

Montgomery County Emergency Communications Center seeks an Emergency Communications Supervisor to lead call-taking, dispatch, and public safety staff. You will enforce policies, supervise performance, and coordinate operations to ensure timely emergency responses.

This role requires strong leadership, compliance with regulatory standards, and the ability to act during high workload periods. You will develop staff, monitor systems, and prepare reports while maintaining a professional,