Emergency Communications Supervisor: CAD & 911 Dispatch

Seminole-Count; Sanford (FL); Presencial; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

Seminole County seeks a senior operations lead to oversee the Emergency Communications Center, CAD, and E911 telephonic systems. You will coordinate mapping for all PSAPs in the county and provide technical guidance to staff, including coaching and evaluations.

The role involves developing short- and long-range ECC goals, ensuring proper staffing, and maintaining strong vendor relationships. A Florida driver’s license and relevant certifications are required.

Qualificações

• Must have high school/GED and five years experience, or a combination of education and technology or closely related field.
• Knowledge of Windows NT software, Microsoft Office, and CAD systems.
• Must possess and maintain APCO Communications Supervisor certification.
• Must possess and maintain Emergency Medical Dispatcher certification.
• Must possess and maintain Emergency Medical Technician License.
• Must possess and maintain a valid Florida Driver's License.

Responsabilidades

• Oversees Emergency Communications Center operations and provides coordination and technical expertise for CAD and E911 Telephonic Systems, including mapping for all PSAPs in Seminole County.
• Provides support and direction to staff including discipline, education and evaluations; directs operations for Fire/EMS dispatch activities.
• Reads and interprets GIS mapping and CAD information; coordinates education programs for the ECC and maintains vendor relationships.
• Develops work plans and short- and long-range goals for the ECC; establishes schedules to ensure appropriate staffing.
• Performs technical support for CAD system and ensures compliance with Department and Division policies.
• Participates in countywide and department groups related to ECC operations.

Conhecimentos

Oral communication

Written communication

Public speaking

Formação académica

High School diploma or GED

Five years experience in related field

Ferramentas

CAD systems

GIS mapping

Windows NT

Microsoft Office

Descrição da oferta de emprego

Seminole County seeks a senior operations lead to oversee the Emergency Communications Center, CAD, and E911 telephonic systems. You will coordinate mapping for all PSAPs in the county and provide technical guidance to staff, including coaching and evaluations.

The role involves developing short- and long-range ECC goals, ensuring proper staffing, and maintaining strong vendor relationships. A Florida driver’s license and relevant certifications are required.