911 Emergency Communications Dispatcher

Central Florida Tourism Oversight District; Lake Buena Vista (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

Central Florida Tourism Oversight District is seeking an Emergency Communications Dispatcher to handle 911 calls, locate and dispatch appropriate Emergency Service Personnel, and transfer calls to the right agency.

You will operate tactical radios and CAD, record incident data, and make rapid decisions affecting unit movements during emergencies.

Qualifications include a high school diploma or GED, EMD or EMT certification preferred, and APCO/NENA credentials; training will be provided.

Qualifications

• High school diploma or GED required; related experience is a plus.
• Emergency Medical Dispatch (EMD) or EMT certification preferred.
• APCO or NENA certifications desired.
• Proficiency with Windows-based software and CAD systems.

Responsibilities

• Receive emergency and non-emergency calls and dispatch personnel.
• Operate and monitor tactical radios.
• Use CAD to record data and incident times.
• Provide first aid triage guidance via EMD.
• Transfer 911 calls to appropriate agency when needed.
• Maintain accurate records for reporting.

Skills

Communication skills

Multitasking

Emergency services dispatch

Attention to detail

Education

High school diploma or GED

EMD/EMT certification

APCO/NENA certifications

Tools

Windows-based software

CAD system

Job description

Central Florida Tourism Oversight District is seeking an Emergency Communications Dispatcher to handle 911 calls, locate and dispatch appropriate Emergency Service Personnel, and transfer calls to the right agency.

You will operate tactical radios and CAD, record incident data, and make rapid decisions affecting unit movements during emergencies.

Qualifications include a high school diploma or GED, EMD or EMT certification preferred, and APCO/NENA credentials; training will be provided.