Emergency Communications Supervisor

Seminole-Count; Sanford (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Seminole County seeks a senior operations lead to oversee the Emergency Communications Center, CAD, and E911 telephonic systems. You will coordinate mapping for all PSAPs in the county and provide technical guidance to staff, including coaching and evaluations.

The role involves developing short- and long-range ECC goals, ensuring proper staffing, and maintaining strong vendor relationships. A Florida driver’s license and relevant certifications are required.

Qualifications

• Must have high school/GED and five years experience, or a combination of education and technology or closely related field.
• Knowledge of Windows NT software, Microsoft Office, and CAD systems.
• Must possess and maintain APCO Communications Supervisor certification.
• Must possess and maintain Emergency Medical Dispatcher certification.
• Must possess and maintain Emergency Medical Technician License.
• Must possess and maintain a valid Florida Driver's License.

Responsibilities

• Oversees Emergency Communications Center operations and provides coordination and technical expertise for CAD and E911 Telephonic Systems, including mapping for all PSAPs in Seminole County.
• Provides support and direction to staff including discipline, education and evaluations; directs operations for Fire/EMS dispatch activities.
• Reads and interprets GIS mapping and CAD information; coordinates education programs for the ECC and maintains vendor relationships.
• Develops work plans and short- and long-range goals for the ECC; establishes schedules to ensure appropriate staffing.
• Performs technical support for CAD system and ensures compliance with Department and Division policies.
• Participates in countywide and department groups related to ECC operations.

Skills

Oral communication

Written communication

Public speaking

Education

High School diploma or GED

Five years experience in related field

Tools

CAD systems

GIS mapping

Windows NT

Microsoft Office

Job description

Oversees Emergency Communications Center operations and provides coordination and technical expertise for Computer Aided Dispatch and E 9-1-1 Telephonic Systems, including mapping for all PSAPs in Seminole County. Provides support and direction to staff including discipline, education and evaluations. Provides operational direction for various portions of the Fire/EMS dispatch.

**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.**

**Additional compensation based on licensure.**

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Reads and interprets GIS mapping associated with Computer Aided Dispatch (CAD) information and associated files.

Supervises assigned personnel. Functions as a necessary Team Member in the Emergency Communications Center. Develops work plans to ensure the Emergency Communications Center operates in an effective manner. Develops short- and long-range goals and objectives for the Emergency Communications Center.

Coordinates mapping program for all public safety answering points (PSAPs) in Seminole County.

Establishes work schedules to ensure appropriate staffing in the Emergency Communications Center.

Performs technical support for computer aided dispatch system.

Complies with Department and Division policies and procedures.

Coordinates education programs for the Emergency Communications Center.

Maintains effective communications with vendors and technical experts in association with efficient operation of equipment and software.

Participates as a member of the countywide Communications Users Group and attends other meetings as requested.

Participates as a member of the Seminole County 911 Manager’s Group.

Reads and becomes familiar with software programs and associated documentation to ensure the effective operation of the Computer Aided Dispatch System.

The most current organizational chart defines to whom this position reports.

Additional Duties

Performs other duties as assigned or as may be necessary.

Must be available to work flexible hours, when required.

Completion of high school/GED and five (5) years experience, or a combination of education and technology or closely related field.

Knowledge of Windows NT software. Knowledge of Microsoft Office. Knowledge of Computer Aided Dispatch (CAD) systems.

Must possess and maintain certification as an APCO Communications Supervisor.

Must possess and maintain certification as an Emergency Medical Dispatcher.

Must possess and maintain certification as an Emergency Medical Technician License.

Must possess and maintain a valid Florida Drivers License.

Ability to read and interpret technical documents relating to programs utilized in the E 9-1-1 System.

Ability to utilize database programs, computers and associated software programs.

Ability to effectively communicate orally and in writing.

Ability to make effective presentations before large and small audiences.

Ability to utilize geographic information systems in the operation of CAD and mapping operations.