Emergency Communications Supervisor (12-Hour Shifts)

City of Joplin, MO; Joplin (MO); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

City of Joplin seeks a PSC Supervisor to oversee the Joplin Emergency Communications Center, guiding PSC Operators and ensuring accurate data input and timely dispatch. The position requires rotating between day and night shifts every six months and 12‑hour shifts, including weekends and holidays, to maintain 24/7 coverage.

Candidates must have a high school diploma or GED, one year of PSC Operator experience (or equivalent supervisory experience), and Missouri driver’s license with MULES, EMD,

Formación

• Knowledge of emergency dispatch policies and practices.
• Strong communication and supervisory abilities.
• Ability to train and evaluate staff.

Responsabilidades

• Oversee PSC Operators in Joplin ECC.
• Coordinate with Joplin Police/Fire Departments.
• Develop procedures to improve service efficiency.
• Provide feedback and conduct evaluations.

Conocimientos

Leadership

Communication skills

Training

Educación

High school diploma or GED

Herramientas

MULES

EMD

CPR/First Aid

Descripción del empleo

City of Joplin seeks a PSC Supervisor to oversee the Joplin Emergency Communications Center, guiding PSC Operators and ensuring accurate data input and timely dispatch. The position requires rotating between day and night shifts every six months and 12‑hour shifts, including weekends and holidays, to maintain 24/7 coverage.

Candidates must have a high school diploma or GED, one year of PSC Operator experience (or equivalent supervisory experience), and Missouri driver’s license with MULES, EMD,